деньги не возвращают, сервис не работает. на айфоне после 20 минут нужно руками переключать все выключатели чтобы все снова заработало. на лимитид тайм оффер - не ведитесь, деньги вам вернут только если вы вообще сервисом не пользовались.
Журналисты издания Torrentfreak отмечают, что, по сути, заявления PureVPN о том, что компания не ведет никаких логов – это неправда, невзирая на написанное на официальном сайте. Издание подчеркивает, что таким образом в наши дни поступает большинство VPN-сервисов, хотя от подобных нюансов вполне может зависеть чья-то жизнь.
В самом начале у меня были проблемы с подключением к серверу, пришлось целых два дня потратить на решение этой проблемы, в чем мне помогали весьма активные и неравнодушные сотрудники техподдержки. В конце концов, я вышел на одного из сотрудников техподдержки по имени Фредек, с которым мы все и исправили за пару минут. Теперь проблем с доступом нет! В общем, поддержка работает что надо.
Я пользуюсь этим сервисом менее суток, так что и рассказать могу немного. Если в трех словах – все очень круто. Качество соединения и сервиса – круто. Простота подключения – круто. Правда, была проблема с доступом к одному заграничному сайту, пришлось обращаться в саппорт PureVPN. Сотрудник техподдержки в чате рассказал мне сразу несколько способов решить проблему. Я не IT-гуру, плюс пришлось пришлось вручную вносить изменения… в общем, мы провозились больше часа, но проблему решили! Теперь у меня полный доступ ко всем сайтам. Повторюсь, я совсем недавно начал пользоваться этим сервисом, однако уже сейчас я очень его рекомендую!
Я купил пожизненную подписку на PureVPN. Сейчас PureVPN без нареканий работает у меня на Windows 7, а вот с android есть проблемы, поэтому только 4 звезды. В службе поддержки все вежливые и знающие, но вся их работа может пойти прахом к концу дня.
Компания предоставляет защищенное и надежное соединение, гарантирующее анонимность. Однако, услуги более дорогие, чем у конкурентов с таким же уровнем обслуживания. Плюс, возврат денег только три дня.
В общем, сервис не плохой. Надежное и устойчивое соединение, но иногда сильно падает скорость так, что потоковое видео смотреть не реально. Установить легко, переключаться между серверами – тоже.
корость высокая, установка легкая, соединение надежное, свобода выбора серверов. Но у техподдержки помощи не добьешься в случае необходим
1) Many servers down, or very slow, can't download torrents 2) I've tried using their customer service reps and they just don't help, all they can do is read a script and not think outside the box 3) I tried all their suggestions and got nowhere with my VPN issues 4) I have never had a worse service in my life
Next to a good product, you have an amazing 24/7 support. Didn't take me longer than two minutes to clarify everything with Stephen James on the LiveChat. Super clear instructions and fast answering. Thumbs up!
PureVPN is sluggish and speeds are not at the top of the chart. It has good support, no real issues aside from the ones I have mentioned. I wouldn’t go back to PureVPN as I found others to be similar with lower speeds and problems with some servers dropping connections.
I love Pure VPN, I’ve never had any issues with them. I’ve been using them for over a year now. I tried a few others and they don’t hide your DNS, only your ip address, which Pure VPN does. Highly Recommended.
I use PureVPN mainly on my Chrome Extension. It connects in a sec and very fast. The windows app can be buggy. However, the chat support is very helpful and solve all the problems i have! Highly recommend.
PureVPN is sluggish and speeds are not at the top of the chart. It has good support, no real issues aside from the ones I have mentioned. I wouldn't go back to PureVPN as I found others to be similar with lower speeds and problems with some servers dropping connections.
I have Been with these guys for three years and signed up for three more. Paid with Bitcoin and no problem thanks to Stephen James from PureVPN. Value for money if you are an Australian and a really good price at the moment.
No problems at all, one of the easiest setups and overall very good results in terms of speed and reliability. Really quick responses from the support team (I had selected the wrong configuration at first and changed my mind).
Just starting to use PureVPN,it has only been 1 week. So far it has been a great product, easy to connect and use, user friendly interface, and every time I faced an issue or faced a limitation, I received instant help and support. Really appreciate their service.
Just starting to use PureVPN, only been 1 week. So far it has been a great product, easy to connect and use, user friendly interface, and every time I faced an issue or faced a limitation, I received instant help and support. Really appreciate their service.
It took me a while, but after contacting the agents, I quickly set up all my devices to my account. My only complaint is the inability to use my desktop app as a hotspot, but other than that, it all works great! :)
I signed up, nothing was what it claimed. Nothing really worked at all, went thru the live help - they tried to get me to let them 'remotely troubleshoot' the problem, LOL that was NOT even going to happen. 4 hours later (4 hours after sign up) and I was done.I filled out everything similar to what they described in the cancellation form, going through back and forth with them via email now and it's 48 hours later, they are determined to 'keep me as a happy customer'. I'm done. Next step will probably be to try to claim back from Paypal. Bottom line? AVOID PUREVPN at ALL COSTS!!!!
Spent a full day being passed from operator to operator trying to connect vpn and dedicated IP. Got back onto purevpn live chat this morning and was greeted by agent Ryan,I was quite short with him at first after all the runaround the day before,but how wrong he sorted me out with no problem and with excellent guidance,had my two laptops up and running on purevpn in no time.Thanks again agent Ryan
I have used Pure VPN for several years now. They have great customer service (they actually solve problems!). I like the fact I have 5 signed accounts, that alone saves me tons of money. I also like the fact it works seamlessly across so many devices too. I have tried several other vpn servers but Pure beats them all.
I was quite frustrated as the user authentication box was not appearing whenever I opened up Pure and I could not connect. O'Brien on the live chat quickly sorted this out and problem solved. I cant just quit the app, I actually need to log out. There you go! All working fine now.
Thank you Stephen James for answering my questions and your help. My question was about subscription and extension and was solved without any fuss and problems. After 3 years with PureVPN I don't have any problems that is why I have extended for another 5 years
Great Service. Stephen James helped me to get a service working that everyone seems to have trouble with. Fast help, that really understood the problem. Really good to have service of this quality! Great Stuff!!!
Had a problem with the dedicated IP not resolving, spoke to Daniel on live-chat who issued me a new account and had it up and running within 30mins. Very pleased with the speedy resolution. Kept a customer!
The OSX clients -- all of them -- drop the connection w/o warning or attempt to reconnect. That leaves me out there "naked." Droid connection is much better but eventually seems to give up w/o notification. Service in chat is amazing. Always there and always helpful. I worked with Ryan today. He was awesome. Very courteous and professional. I am not Ryan's mom. :)
It all seems to work well. The one issue I do have is that the OSX client (latest) drops the connection frequently and doesn't try to reconnect or give me a warning so I'm "out there naked." Droid client is better but I think gives up eventually. Your online chat service is awesome. Ryan helped me today. Very courteous and professional and I got a great deal.
I am really happy now with the newest update for both my Android phone and Windows 10 laptop. The smart connect feature on my Android phone is so nice and was badly needed. I am an American living in Zhuhai China, so a great working VPN is absolutely essential here.
Pure VPN has been working great - fast and reliable. Outstanding support as well. Stephen James just helped me quickly transition to a new computer - he had me back up an running in a couple of minutes. Nothing but good things to say!
I have been using Pure VPN for several years and this is the first time I have needed support. My issue was attended to very promptly by STEPHEN JAMES, The solution provided exceeded my expectations. Excellent support with excellent user experience
Bought the subscription on an impulse. Was regretting it 48hrs later and wanted a refund but the online support was marvelous. Not only did they resolved my issues without any hesitation, even if I wanted to proceed to terminated after 2 days it was no questions asked policy! Have been using Purevpn for a week now, I'm very delighted with the speed of connections, availability of servers, on the fly no-nonsense tech support and it's very easy of use. Try it, you won't regret. By the way I'm not affiliated in anyway to Purevpn, just a happy end user.
I work in China. PureVPN service is very good！ Whether you encounter any problems, they can help me solve it remotely. This is very important. Talk about shortcomings The official website can not visit in China without VPN. This is troublesome in the face of problems. Also in the absence of VPN is impossible to buy it because you can not even open the website. But the service is still very good, very fast solution. Hope can be resolve.
All the chat people stuck with me until I was successfully protected with PureVpn. They were patient and made sure I finally understood how to get their service working, Abbot was really great working me through the whole VPN connection along with his other co workers that I had to contact through chat to understand this process.
This works great for what I need and is easy to use at a reasonable price, cheers! I’ve had no real problems so far and the customer service has been useful and easy to use. Haven’t noticed too much of a change in my internet speeds as compared to some other programs I have used in the past.
I lost my vpn whilst watching on chrome, needed help and spoke to Tevez on live chat, he was 100% helpful and very patient with me, and sorted out my problem he used team viewer to help solve the problem which made it very easy to solve my issues.
Just bought purevpn and the tech support Angelo was very patient with me in setting up my purevpn service, pretty decent! Better than the other one I had because you never really talked to a human. Everything seem automated at my last vpn service, but this one really had a real people and not machines, big thumbs up.
I had an account for 3 months so far,I have used online chat for service, first to get me connected to torrent, (super fast btw), second when my monthly account renewed, even though i had later purchased a two year, (if you do that same, make sure you cancel your monthly after you buy an annual) and 3rd time was when a connection stopped working, solved it quickly via the online tech support.
PureVPN is very responsive - both on the sales side and the technical support. Their app is easy to use and is pretty reliable. I would recommend this service to others who need to use a dedicated IP and/or VPN.
I was stuck in connecting with my username and password, kept verifying and was not going in, at the end they solved the problem. I though i had to prepare myself to changing all systems to English for techs to remotely control my computer.
Chat Service for Technical support was fast and efficient. Ivan provided me with direct and straight to the point questions, after which promptly sent me the details for my account to my email and helped me to resolve my problem within 2 minutes. I would like to say that Ivan has provided me with Excellent Service
Just wanted to say PureVPN do not refund your money (despite they advertised on their website, money back guarantee!) if the vpn do not work for you, in other words they are scam. Some of their features such as Split Tunneling are not working.
Great customer support when you need it. I somehow lost my password and the instant chat was there to help. They were able to send me what I needed via email right away and off I went. One of the easiest solutions to getting a VPN
As above, 18Mbps using VPN, 125Mbps after switching off. Buffering even though I have a 200Mbps connection. Can't give a zero star review unfortunately. Sometimes you start your connection and the vpn takes an age to connect also. 94Mbps then 136Mbps on second test.
If you run into any problem they will not rest until its solved. I have used their VPN for some years and its only getting better and better. The only problem, and that goes for any application you may choose, is when you change OS or device and you might need help to get started again. There are many providers of VPN services but I choose the one that always been there when a problem occurred.
I spoke with O'Brian tonight and Ryan the other night and not only was he knowledgeable about Linux, he was extremely helpful and polite. Linux is a different animal, a cow for my distro. I rarely get to use a GUI or Gnome so it's based a lot on CLI. I have dealt with other VPN services and by far PureVPN is the best, especially for security. PureVPN is one of the few that houses the security of IKEv2 and with their ever-growing numbers of servers, you can't go wrong. This is not a paid for opinion, I took the time to write a small column about the professionalism and expertise that the PureVPN shows and executes. I am the CISO of a major corporation located in the US, Ireland and India & when it comes to security and professionalism, I know what I'm talking about. Both these guys should get a full day of "PTO" CISM | CISO - JoeE
Took me a while to figure out what was going on. But a quick chat with tech support and I was able to get it up and running on both the fire stick AND my router. You have to look a bit to find the chat, but it's worth the effort. Tech support was VERY helpful.
I am a software developer and a hardcore Linux user. It literally took me 5 hours to switch the Internet visibility of my infrastructure to PureVPN (I use their dedicated IP add-on which provides a static public IP). Everything worked like a breeze ever since. Apart from the quality of the service, I would commend the richness and the quality of the configuration guides, particularly Linux ones. The only hiccup was with my first attempt to pay (the web system wouldn't provide the correct list of states), but that was handled perfectly by their support staff.
I CANT BELIEVE THEIR CUSTOMER SERVICE, IS INCREDIBLE,VERY FRIENDLY I LOVE IT.I recommend . I really like it. I would give it a thousand stars if I could. I would ask any person that want to have a wall of protection to chose pure vpn.
I had a problem while connecting to the VPN and the customer service is just quick and reply me fast. And they help me solve the problem in 10 mins. This is a satisfied customer. Thanks so much. I love your service.
I’ve used other VPN services in the past but none can compare to Pure VPN. All works fantastic. And the customer service was amazing! Prompt, courteous and extremely helpful. Highly recommended for sure. Five stars aren’t enough!
I use PureVPN for a static IP address. The price seems reasonable and it generally works well. When I have had the occasional glitch, livechat support was almost immediate, and was friendly and effective.
All worked well. nothing did not work! I have yet installed my server, but with this fast help and info provided I am sure it will work or that I will get best assistance, since I have already had that I assume it will be any other times as well - within 1 second I got the best help... and I have worked years in support and such, and this is top notch
Having said that, for me it has been quite difficult to set up. I use Safari and have had to learn chrome as that is the platform this vpn works best with. Jakub at Team Viewer has helped me immensely with setting up my computer so that the VPN works the way it should. So, for Safari users, remember to load chrome before turning on the vpn and you should have no difficulties. We live in a tech age cul-de-sac and so have a hard enough time getting internet service, much less good quality streaming so for us a vpn is imperative. Thank you to Team Viewer and Jakub for helping me with the set up of my computer.
Sometimes it is difficult to stream, and it can take a while to get someone to connect with Team Viewer - but the team viewer tech support is brilliant. We live in a cultural cul-de-sac so it is important to us to be able to stay connected with the outside world - we have used 5 or 6 VPN services over the past 5 years and PureVPN is the fastest, cleanest one.
I could not properly connect - I had support via the members chat (Stephen James) - he helped me through the settings and suggested to change the protocol (by default it was PPTP, I changed to L2TP) - this quickly solved my problem. So four stars for PureVPN, five to Stephen!
Stephen James Helps me tremendously. I have been using for 4 years now and want to use it untill I die. I do not know about others but for me this has been nothing but a life saver. My Time frame was over and I needed to use it urgently and I got 3 days extra seeing my previous commitments. Who helps like that, right? Well they did. I love you guys for it.
Using PureVPN since two years and it is working absolutely fine. Customer service is really excellent. You can reach them any time. Really great value for money. I Recommend it. Keep up the outstanding work.
New to the VPN world and without technical knowledge, I was helped during installation and after a week or so to set up DNS by tech support. They are quick to answer (chat is instantaneous) and provide adapted support (links and details when you want to understand). The support only makes it worth the money.
I'm using from one year and I can say, I've had no problems with connection from every device. I've got on Microsoft devices and also on Android. On Debian it was not easy to configure, but I resolved with extensions of the browser. Price is good. Help desk is fast with chat with very skilled people. I'm very satisfied. I thought today this is the best service that I bought on internet.
I love it. Customer service is great and they don't make me wait. Its easy to use too! They have different functions for the different things you would potentially need to use the app for. I highly recommend.
I was helped with a billing issue,and they went the extra mile to help me.I was refunded for automatic billing, and I was given a free month. They were extremely helpful. They resolved my issue in minutes.
Been with PureVPN for some 4/5 years now. Sometimes have a login issue after an update but the tech help desk sends a link that usually sorts the problem and I'm up and running again, other than that PureVPN does what I want.
Using PureVPN for 2 years now. The application on laptop/desktop is very friendly and easy to configure. The customer on line support have always been helpful and patient. My requests were solved very quickly. Regarding the VPN, I saw it over perform sometimes the upload (VDSL) on WIFI. I could have played online games and been surprised that i was connected on the VPN. I saw a plenty of response and the How to on the site to help me manage some situations. I did not test the 'alternatives' ; but for my using, I love it.
Online chat with Neelov to solve problems was done very easily. I am not very computer savvy, so it's good to get simple instructions to solve the problem. Generally easy to use PureVPN and good value for money.
I am amazed how fast and professional was the customer service agent Neelov! It’s a great product and it’s amazing customer service, congratulations. I’m definitely able to use the service to retrieve the contents I need on my daily job and personal time.
Last few days, I was trying to extend my contract from 2 years to 5 years but your agents I contacted were unable to tell or show me how to do it. I was very frustrated and about to give up PureVPN. Fortunately today , your agent NeeLov was very helpful and able to resolve it. Thanks a lot , Neelov.
Good service, attitude, fast speed! Very high price! ~ I am one of China's users ~ very high value of VPN ~ encountered problems, customer service is very patient and answered quickly ~This vpn is really good for Chinese programmers！
Have been using it for 2 years now & haven't had too many issues. When i have contacted customer service. They have been extremely helpful. Offers a variety of options & loads of servers throughout the world.
For me it works exactly as it mentions. Though in the beginning I kept getting cut off and had various other problems, I got online, help whenever I needed it. Just now I had a problem, which was sorted out in less than 5 mins by Stephen James. I love this product and they have great online help.
Good service. Thanks to Arthur. I need my IP address to be a Chinese IP address but i can not achieve it by myself. Arthur the technique engineer helped me on it. He fixed it after some work perfectly.
The best support you can ever dream of, the VPN is also super fast compared to others I have used. Shout out to Abbot on the support, amazing support skills right there. Thanks, I will recommend you guys to others! :D
The app itself whether on laptop or phone is a bit confusing especially for newbies. Having said that the staff are more than happy to assist and lead newbies down the right path or answer anything they are confused about,they are really friendly, helpful, respectful and patient thank you for the help you always give.
Good service, good customer service. Every time I got issues they always help me to fix it without any hesitation so I will recommend this VPN service to everybody. Hope everyone can have a good time with PureVPN
I am using PureVPN since November 2017, and I am really happy with them. Because of this VPN I can play online games with lag free and smoothly. And I can watch Netflix And BBC channels without any problems.
Arthur was very dedicated and focused. He showed a lot of patience. Very good support. I had problems with my UBUNTO 16.04 and Arthur directed me and tried to overcome every obstacle that we faced. I will definitely recommend PureVPN
Once again I have been extremely satisfied to deal with your very well prepared TeamView expert ... who are and remain the diamond of purevpn !!! I will commit myself to bring other clients with no regret. respectfully yours Dr Robert
Being a non tech minded person I was having huge problems accessing the feeds I wanted to watch. The live agent was efficient, helpful and got it working in minutes. I can't ask for more than that.
Awesome and fast support! Fixed any problems I had with the app really quick. Also when I bought an addon but found out I cant use it for my purpose they refunded the money really quick. Does everything a VPN should do with some extra's!
I've got an issue with my upgraded plan, definitely I did something wrong, but Kayne of Support Agent solved everything in less then 3 min!! Good service, best price and really competent staff!!! Many Thanks
Just had a customer support session with Neelov. It went well, I think. Will try to connect now to confirm. There was a billing problem with Bluesnap and poor communication led to my account being canceled. Neelov sorted it out via text chat.
Suits me fine. I need a service I don't have to fiddle with, lots of options and that won't slow me down. They recently updated their services and software and it looks like they're bringing their A game.
Fast, reliable connection for streaming UK TV. Any issues are promptly resolved with online chat. The iPlayer blocked the IP I was connecting to, but I was given an effective workaround. Having tried other providers, PureVPN has been the best value for money.
I had an issue with renewal, contacted online support. and it was resolved with just once having to tell support what I requested. It was resolved in a minute and I could see the corrections online. I wish all support staff where the same. BTW: I've used PUREVPN for 2 years and have been happy enough to renewed for another 5 years- due to their excellent speed.
I'm not good with this kind of stuff,but with their service and support they helped me a lot and guide me step by step until my Purevpn was working. For the app (PureVpn) itself I personally like it so much because for people like me that lack of experience with technology, this app is pretty easy to use so I think everyone can use it.
I'm not an IT specialist, but I recently wanted to set up an ASUS router to connect to a VPN so that I can access content from my home country. I have previously used two other VPN services to varying success, but this time I did a lot of research, I looked at some various blogs and PC magazine websites and PureVPN seemed to come out on top so I thought I'd try it. Have to say, I've been able to stream TV and connect fast without any major issues. I had a connectivity problem on one day, but I opened up the live chat support on PureVPN's website, and I was able to get the issue rectified within 2 minutes of speaking to the Agent!! That in my opinion is great customer service. Overall, the VPN is doing exactly what I want from it, and I feel like I made the right choice!
After Apple decided to remove PPTP type to connect to VPN was a nightmare to set up without use of an external application. Thanks to Stephen James to help to setup this too quickly. His attention was great and pretty kind.
The service works great, and when it doesn't, their tech support is very quick to respond and has been able to solve every problem without exception. Solved my Netflix, ABC, and Amazon Prime Video issues.
So far, my experience with PUREVPN has been really perfect. If there was a problem and I had to contact the support team, the help and care I've got was great! I can really suggest PUREVPN and it will be my one and only vpn solution!!
I had an issue when my renewal time come but one of their support members (Stephen James) solved it for me in a few seconds. Great service is not only limited to perfect uptime of their servers but also how fast they can solve the customers issues. I just renewed but I will probably renew again next time around.
My Pre-paid credit card will not work. Excellent customer support. So far, So good. I tried another VPN and they would not reply for a week at a time. I need a trustworthy VPN like PureVPN that I can count on. I work for a company that needs privacy.
OCS is the best, super fast and super concern. Because of OCS like Frances. I always travel to 3 countries and each one of this countries have their own set of internet freedom law. Pure VPN solve my issue Thumb Up to you again Frances.. Well done... I will sure recommended all my friends to use Pure VPN, why? again because your OCS is superb.
Fastest VPN I've used, love the different options catering to your specific purpose. Having desktop and mobile options is also great. The recommendations for faster streaming is also helpful and there is no shortage of locations to select.
Stephen James was excellent and is the reason it was easy to stick with this what at first seemed like a confusing product as described in PC magazine. I am not sophisticated and he walked me through all of it so I can now use the product on all my mac devices with ease.
Everything works just fine. Customer service is really excellent. You can reach them any time. And the price is the cheapest among others. I would really recommend you to give it a try. And it's easy to use.
Fast response from the support team and he was too kind, so I will renew my account without any thinking of make another account on any other VPN company, thank you PureVPN for giving me your great service.
I've had some issues, but the support is really good and helped me to solve it. For the moment I only have been using the app for 1 day, and for the moment it's pretty cool, i can watch Netflix and other stuff, but I repeat the most important thing of my review, the support!
I have been using PVPN on Win for some time & was having issues setting up for Mint, tried several 'How to' guides then spoke with Tevez on Online Chat. Turned out to be my error but he was responsive and narrowed the problem until I realized where I'd gone wrong.
The best customer service and support ever, I would recommend to friends to join 10/10! Also very friendly service step by step support is the best, Great A class customer support in the world and best VPN service.
Excellent Support, Superb VPN Service. I am using this service since almost two years. I have tried few other popular services providing dedicated VPN, But PureVPN gives the best support and Quality service. Really great value for money. I Recommend it.
Everything worked well and as soon as I got a problem the Live Chat helped me very fast and I got a response in about 10 seconds. Thank you very much PureVPN for the very good Service and good Help The best VPN for me!
Super easy to install and use, different modes for different speeds and VPN uses. I had an issue and used the online chat to contact them and Ivan solved my problem instantly - A++
I purchased an ASUS router together with the PureVPN service. I asked for support to go throughout the setting up of the router. Tevez assisted me in 2 stages, first to fix the settings in the router and then in providing the right server name. I now have the service I need. Thanks Teves!
They help me 7 times through email. very good. like this: Dear Customer, Connecting to China server may be troublesome however you are suggested to try. Here are the China servers:... and this: Dear Customer, Apologies for the inconvenience you have faced. You are requested to please follow the steps below on your windows App: 1. Please follow these steps in Pure VPN app 2. can you see a settings button on top right corner? 3. if yes click it and from left pane select modes 4. from modes select dedicated IP mode (scroll down its in the end) 5. click back button on top right. 6. Type server address in the dashboard...... so thanks.
The chat feature is OUTSTANDING, I had not yet received a password for the member login. it was quickly corrected and I also got a link to a support video which saved me hours searching YouTube and google. Keep up the outstanding work.
Switched from Private Internet Access to Pure. PIA slowed to a crawl and became unusable. PIA's instructions and support were cryptic and useless. PUREVPN is ultrafast - virtually indistinguishable from no VPN at all. User interface is excellent. Installation was easy. Support is great. And the price is right. Great product!
If you are patient enough you can wait for a good deal and have a really good price for a good vpn. The servers are good so it's perfect. The only problem for me is the difficulty to connect because there are 2 different logins, one for the website and another for the application, it's kinda weird but except from this, everything is okay.
Ivan was great. I have been having the issue with proxies being blocked but Ivan told me about the new plug in Firefox. My subscription runs out in a few days and I was thinking about cancelling but with this new break through, I will be sticking with PureVPN.
PureVPN has apps for all my devices. I can start watching overseas shows on my iPad and continue on my iPhone while travelling. Also great app for Windows and Mac. I've been using it for years and I can't think about using another service. PureVPN is the best also in costumer service. The attendants are always ready to help with our doubts. That's why I love it and recommend to all.
I got PureVPN purely because PCmag gave it excellent rating regarding speed. SPEEEED...Exactly what I'm looking for when streaming movies/series & it is quick upon loading content, however I did encounter technical issues at first but after assistance from the Live Chat, all issues were sorted. I still however think that the VPN connection can be simplified by just clicking "Connect" without having to play around in the settings. Maybe my issue was unique but nontheless, the immediate assistance from the Live Chat team was exceptional. Thumbs up.
Your tech support was excellent. Problems solved quickly and professionally. The manual setup was easy to follow for the Mac. The manual setup on iOS 11 took a bit of tweaking, but in the end the tech's step by step procedure worked fine.
I found the PureVPN app very easy to use and although I had a few connection problems (which turned out had nothing to do with PureVPN), the PureVPN online chat support very quickly walked me through the solution to get me reconnected again. I give PureVPN 4 stars because of ease of use and security and great support.
So I couldn't connect to the US and tried a million times. Ended up chatting with Tevez in customer service, who fixed the problem for me in less than 3 minutes. This is what I love about PureVPN - I hardly ever need customer service, but when I do - they just know what to do.... :-)
To disconnect from the VPN, you must click a tiny "back" text that turns out to be a button, 0 user friendly and hard to locate via app interface logic. I would strongly recommend the developers to implement an on and off button as to facilitate its users a comprehensive way of managing their vpn.
This help session was excellent. The technician was helpful and right to the point. Very quick to respond and got the job done very quickly. Great to have real person in real time . Keep up the great work.
Customer service was friendly, instant improvement on download speeds and availability. I am glad they came out with the easily downloadable app because I never did figure out how to install from a USB (I have an iPad, not a computer and I'm not very skilled)
This one might not be for you. Perhaps you are being pressured by the kids to add a vpn,after all the news of the holes in WPS...They don't want their inheritance headed over to Nigeria. PureVPN give you options; the exact opposite product is Secure Line by Avast-- you must face only one challenge: push "connect". However, I don't want to make Pure seem complicated-- for any person of any age. At least within Chrome, a Chromebook version capable of installing and ? Android Apps from the Play Store-- as well as the Web Store for installing Chromebook apps and extensions..... Without any effort on my part, other than giving each VPN a tryout on my chromebook...Google had already listed the two VPNs as your "Options"-- both VPNs having a "settings"-type wheel to simply push to choose. One click, both would start right up in Google's preferred default settings. If you want more, and like me, would choose imaginary control over a press they fun wheel-looking things and just observe the magic. PURE VNP, offering both ease of use for beginners, as well as control freaks that wish to lord over settings You have to at least grasp why you get options. Which is excellent if you aren't afraid of computers.
I use it in South Africa. My ISP was always throttling me. With PureVPN, it has corrected the problem. Their customer services are always very helpful and is always willing to assist where possible. Thank you
Slow to connect to some servers at times. Switch to another server tho and it connects. Good value for the money and the support is top notch I've tried others but this service is better. Easy to set up and interface is easy to navigate
Help and Enquiry Team at pureVPN has provided very good CS support for new subscribers like myself. A step by step guidance throughout by assisting me patiently on setting up of the software on my laptop as well as other mobile equipment. Having used several VPN, and currently, PureVPN has proven that it "Work Fast" in those countries which websites are forbidden. Thank you very much Cosmo
I got PureVpn a couple of days ago after comparing with several of the "high ranked" competitors, none of them (NordVpn and Cyber Ghost) have the download speeds of PureVPN, with the others, made several tests by changing servers in US, Europe and Asia, PureVPN was the fastest in all. Interface is great, easy to use, lots of servers and no drop off's so far. I had a technical issue and their customer service team solved very fast and in a courteous way ( thanks Hamlin!).
Some minutes ago I bought a 5 years VPN plan at a great price. PureVPN is a great VPN service. I had a problem in the expiry date of the new 5 years plan. I contacted the support. Their response speed is incredible. They fixed the problem in less than five minutes. I suggest PureVPN to everyone interested in a serious VPN service. Thanks so much!!!
I had a technical question and received a very fast and satisfactory response to my inquiry from the technical staff member named Hamelin. He was knowledgeable, understanding and fast. I found the PureVPN customer service to be excellent indeed and much better than I had expected.
Five star service from chat window, got me hooked up fast to a dedicated IP service. I would recommend Pure VPN to anyone who travels abroad regularly. Working abroad can be tough with connectivity and Pure VPN solved all of my connectivity and IP issues without fail.
Had a small payment issue, contacted customer service and sorted it out right away. It was the best i have seen. Fixed my issue in less then 5 min without question. Was pushed to the right representative to resolve my issue quickly also.
Installs fast and is reliable for surfing the net without any worry as to who may be watching our efforts. Any questions as to operational errors or non compliance are answered promptly and efficiently almost within seconds. Would recommend unreservedly to one and all.
The vpn is easy to use. Speed, servers, support...all top! Had recently a problem connecting to servers which was solved by the support team within minutes.....and you know what ? Was my fault....wrong credentials. :-) 100% recommendation !
It worked fine but when I had trouble, Support Fixed it in 15 min or less, depending on your problem mine was about 10 mins and under. Multiple Protocols Multiple Options Great IP Hiding It gets better every time they update.
First of all, it runs on my old Mac laptop which will only run OSX as high as Snow Leopard. Secondly, it was fast and easy to install. Third, it's easy to understand and use. And finally, the one time I had a problem connecting the support was amazing. A very patient and skillful tech stuck with the problem for nearly an hour in live chat and finally got it fixed. Patient, polite, knowledgeable. Can't ask for more than that. I only wish all online tech support for other things was this good.
Speed, servers, support...all top! Had recently a problem connecting to servers which was solved by the support team within minutes.....and you know what ? Was my fault....wrong credentials. :-) 100% recommendation !
Although i used their service for only a month i could see that my internet speed was not affected. Thanks to their great number of servers and their quality. The customer service is also amazing, nothing short of what you would expect.
You can't go wrong with these guys - great service - unbeatable price - customer service, super responsive and has never failed to address my issues, rare that they be- I would never consider not using a VPN again in my lifetime.
Very kind and effective assistants. The controversy was resolved effectively and in no time. Very kind Kayne as well as all the people I've contacted so far. Perfect service. Nothing to say. You are really gently.
I think PureVPN is simply the best in every possible way and the customer service is fantastic. I would highly recommend it to anyone! primarily because having renewed my subscription i encountered a problem and while it was clearly my mistake the technical adviser quickly figured out the error and was kind enough to take time to explain my error to me., without making me feel like a complete idiot.
Small problem fixed by Stephen James excellent support,currently running on two phones one android box and one tablet flawlessly,competitive priced product,well worth the money,i am not a technical user so don't Know the ins and outs but it works for me and it's simple to set up use with 24/7 help line if you should need it.
Extremely well partnered i received a discount and in less than 6 minutes i get the renewal ready 24/7/365 customer service is a great idea. The vpn works well but needs to develop a feature to download videos.
Tevez helped me find that I had two accounts and was able to fix my issue and close the unused account so I never run into this problem again. Best VPN service anyone could ask for. When I was trying to use the VPN service on my mobile phone and windows computer, their comprehensive guides made the process easy for anyone to use, no matter your level of technological literacy.
I had an issue in connecting to the app, I spoke to a couple of people before being able to fix it, but Tevez was very reactive, smart and efficient. The live chat is quick and Tevez really asked good questions, not stupid questions like "is your computer plugged" sort of question. Thanks again! Martha
This VPN is easy to use and it's reliable. It's improved enormously over the past 18 months since I got it and I will be staying with it for the foreseeable future. The customer service is accessible and good. It's reasonably priced. What more do you want?
They got so many servers in the world , and the connection it is so good. But the most important thing for me is their support was excellent, i'm not sure about the other VPNs are this good or not ,but pure vpn is good enough for me ,that's it.
Everything work perfectly. The assistant by chat is very quick and professional. I really like this service. I use it every day from Belgium when I want to watch french replay TV, nothing else to say but this VPN IS great great great.
The service functioned perfectly and I have a live chat with customers support that kindly helped me in what I needed! He helped me patiently and efficiently with my problem so I could solvent right away. I highly recommend PureVPN!!
I've been using PureVPN for a year now and never had troubles. So I re-signed for another year. With great support from their online chat I was able to extend that deal to 5 years to their cyber monday sale, which I actually missed by a week. Looking forward to 5 years of easy to use, hassle-free VPN service at an unbeatable price.
Awful VPN. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I've tried everything the help desk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.
Their customer support is very patient and helpful and does not leave the client disappointed, My account had some technical difficulties and was not logging in after a while, they gave me guidelines to get myself through the error and get things worked out.
Works fast, reliable connection, easy to use on Android, Wii, Windows, no complaints. Even better than CyberGhost to configure it on Android OpenVPN. Just signed for 5 year plan :) The apps load faster than others I have used.
Speedy connections for almost every country you can think of. Excellent pricing. Great tech support. Cost effective, good software and reliable. The website provides clear instructions for installation on many software platforms. There are even additions and extensions for Chrome and Firefox browsers. Can't ask for more.
I haven't had any issues with PureVPN , I've tried Nord ( instant regret ) and a few others too , Pure has never given me any issues at all , if I've been stuck i have been given assistance in language i can understand and the cost has been great as an Australian user of a VPN service. And to top it all they gave me 4 years for the cost of one year .
I had an issue with my VPN and decided to ask the help desk for help. Tevez, the support agent, walked me through the required steps and helped me fix the problem right away with very little trouble. Purepvn always delivers a good, strong connection and is well worth the money.
Awful service. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I've tried everything the helpdesk but it would not work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.
Stephen James provided the perfect solution to my issue and he did it very quickly. Amazing support! I needed to access a website from Germany and wasn't able to do this via the basic product functionality. Stephen provided me the dedicated IP and now my stream works perfectly.
PureVPN is a very reliable service. Not only do they keep your data secure by offering secure encryption, but they have 750 servers in 141 countries all around the world, with thousands of IP addresses to choose from. Is a great app, fast and reliable in any situation and operating system. Also the support center is fast to answer and give me all the tools I need to set my machine. Thanks to Stephen James
I was dealing with an issue for a long time and my assistant, Abbot was extraordinarily patient. I was irritated because this issue persisted for a long time, but Abbot stayed level headed and polite, and quickly brought a stop to my troubles. Thank you Abbot. Also, I have been extremely happy with Pure VPN in general. The issue was related to a misunderstanding about an advertisement. The service works perfectly, I don't ever want to change VPN services.
It worked really really well, and the company was quick and efficient at processing pmt and answering all my questions. It was a pleasurable experience to obtain a great service and awesome customer service.
I have used PureVPN few years but today I needed customer support first time. Changed my subscription to other plan. No problem, everything went well. My experience was that service is excellent and I'm satisfied.
Have always found them helpful and prompt in dealing with queries. Live chat is responds quickly to queries and doesn't try to hurry you through, making sure all aspects of query are dealt with. Happy to continue to use their service. Score 4/5.
I have Been using PureVPN for years. Great if you travel a lot; you can access the US from foreign countries anonymously. Plus keeps the hackers away while you are traveling. Also can watch American TV when away. Their chat service is great! They have lots of servers in most countries.
Love PureVPN; over the years I found it to be the best VPN for me. I travel a lot and need the VPN to protect me. Also, I like to use it when I'm in Europe or Asia to access my US accounts which don't like visits from foreign countries. Great for watching US tv, etc. And great in airports. Easy to use too.
Chat and support are amazing and they will even remote help when needed. The App is quite simple and the setup guides are straightforward too. Its the best of 4 providers I have tried in the last few years.
Excellent technical support, the features seem to work for me on Windows, Samsung Galaxy Tab Pro clients so far. I'll need to try it on a Nvidia Shield. The only downside now is the connection speed to certain sites in China seems to be slow. Again, will need to test further.
Resolved an issue with my contract very speedily. In the past, they have been excellent at resolving technical issues and also explaining the different types of contact available which are most suited to my needs. They also have stable and fast vpn connections.
With chat Customer Service. Started with Hazel, she took the basic question I had and in rapid fashion transferred me to Stephen (James?). Stephen answered my original question in a blink and two follow-ons even quicker. My observations of CS offerings by a host of companies across the spectrum of business pretty much mirrors human performance. Luckily for me and many others Stephen and his colleagues are far along the curve to excellence. Thanks and congrats. Richard PS If is review is judged untruthful, please reach out and contact me. I would consider such a move that of injury to my integrity.
Help Desk is always fantastic and my questions answered within seconds! My service plan is not expensive but always reliable which makes me to recommend everyone to use PureVPN. Thank you very much Guys!
All seems to work well tech support is knowledgeable and helpful and friendly. Good support is very important to instill confidence in the user that company stands behind product. So far pleased with purevpn keep up the good work.
Fast, efficient and friendly support from Oswald Hale at PureVPN today. Excellent service and great result. I am very happy with the company, product and service. Thanks very much!
Customer support is first class, the engineer, Stephen James, was really helpful and talked me through the problem, as I am a little bit tech savvy it helped but I am still coming to terms with the vagaries of windows 10.
Love the service of them. It is really fantastic. PureVPN has great performance, both on computers and mobile devices. The customer support is fantastic, there is a range of ways to get in touch, including; email, support tickets, social media and live chat (we only had to wait for a few seconds to get a response back – it was detailed and very helpful).
Pure VPN has excellent service and servers in a lot of countries , I have use it for several years, for me is an useful everyday tool. I recommend it 100%. The speed is very good you don't have to worry about this, and there are app for mobile devices, and for PC too. Really good service.
I have used various VPNs and by far and away PureVPN is the best, secure, stable and with a great back office team who are always willing and ready to help - try this one last, you won't go anywhere else!
Chat always works,rapid help, people that know what they are doing. Honest answers. I am specially fond how they guide you step by step and wait till you are done connecting ,very pleased with the service so far 2 months now! Sometimes servers get slow that's about it!
The technical support and customer service are excellent! They managed to resolve my registration issue right away. I have been a member for a couple of years and have had no issues. Great service and very fast.
After 7 years of personal customer service in IT, I understand how exceptional it is to find so many outstanding, FRIENDLY and knowledgeable staff. If there is an issue, real people are waiting online to solve.
The technical support and customer service are excellent! They managed to resolved my registration issue and followed me all the way to resolve it. Keep up the good job! I will sure recommend my friends to use PureVPN.
Great Service, very fast and secure. Using it from about a Year and found no issues with it. Features Like Split tunneling, Multi-device support, Unlimited server support are matchless. Online Support is also very fast and accurate.
I could not connect anymore to my VPV and a super professional solve this problem quickly. What else. I recommend PureVpn because the most important is the service and with PureVpn the service is here. Fantastic, i tell you, fantastic.
All works well, nice prices and good service. Just had the update and the chat service was very good. The charge is on a monthly basis and it's easy to stop it. Also the first installation went well. In fact it's so simple to stay anonymous online.
Over the past 7 or 8 years I've used 5 different VPNs and PureVPN is the one I find the easiest to use and it has great features and great service. I had a problem today. The interface wouldn't show on my monitor. I've been using it for about a year now and it's the first problem I had. I submitted a ticket to their support group and within an hour, they had me back up and running! Great work!!
The service is great, they have been a great help every time, the program itself is a little buggy and leaks ipv6 so you best disable ipv6 in windows to fix this. It is working with netflix (the chrome plugin works best with netflix US) and it supports split tunneling.
A good product but hard to find a person with patient as I am not a computer expert. Most of the time your online personnel just sent you a link and you have to do it yourself. I finally got it done through O'Brien and i believed he is quite knowledgeable and helpful.
Top support. Fixed my issue with some work... support didn’t leave until it was fixed. It required setting new password as well as manual configuration. It was like he was holding my hand all the way through the process! Thanks
I have only started using a VPN and have run into a few things I didn't know and also an issue with it. Their support chat is excellent and have helped me out with every issue in a professional and timely manner. Very happy customer indeed.
Simply the best in all respects .In my Opinion you can't get better all around service From any other VPN company. Many IP addresses for servers around the world. Fast speed when surfing the net. Best support i have come across. All the features you need to get your work done quickly and safely on the net. I have used for 2 years and i am obviously happy with their response in live chat and the performance running in win 7 under win 10 laptop. i feel secure that my IP address changes , because i checked it with many different international websites. It works well alongside my Microsoft defender , no issues with my browsers , Firefox,Chrome,Steven Harris.
This VPN has excellent support, which truly helped when choosing a suitable VPN for my needs as well as whilst setting up. O'Brien was a great help and a savior today, who patiently and professionally guided me through a manual setup. Many thanks
I've subscribe a few months back while having cyber attacks. Purevpn provides what the advertise.. Great VPN so far.. Support is good as well which I never needed because of my good skills. So far so good.
PureVPN's servers are slow and unreliable, at best. Connecting a router to their list of servers is spotty. The tech support is like someone reading a manual, no real expertise. I paid for a 2yr subscription, but that money is gone as PureVPN does not care about customer satisfaction. a word to the wise...........STEER CLEAR!!!
I wanted to test PureVPN, as it supposedly has good split tunneling options. First of all, the OS X version of the PureVPN software has ZERO split tunneling features, and this isn't mentioned anywhere I can find. Second, they wheedled out of the 7-Day Money Back Guarantee since I paid with Coin payment system... This was the only Bitcoin payment method available... In the list of refundable transactions Bitcoin is listed. Bad business practice, making a big deal of the 7-Day Money Back Guarantee and then fine printing their way out of it. Support was completely resistant to helping. From the rest of the review comments here, I think I'm glad PureVPN didn't work out.
Works well and I am up and running in moments. I talked to the tech support and they were quick to lend a helping hand to get me started. Licensing comes at a great price as well. I am glad I made the decision to go with PureVPN
PureVPN is very very very BAD. if you ask for the money in 7 days they never reply. It is bad all the time and the hotline is tells you to send an email. Please don't use. the router connection is not stable,and when it is telling you are in USA in reality it is in russia.
Just read your review and I was here to see if anyone else had a problem. I am here because I use Pure VPN. I live on the East Coast USA and my connection shows in California. I noticed first that my language would often change to Russian even though it is set to USA. I often have to go into Google to change it back to English. I also noticed that on the HTTPS bar when I am first trying to log into a new site that it has an abbreviation for Russia for a moment before it connects to the American site. I suspect that the VPN could be at least routed through a Russian server. If that is the case I wonder if some of my information is being compromised. What do you think?
Not sure why you want a VPN, but if you want privacy, if you look a little wider you'll find how badly PureVPN fails security tests and is inconsistent regarding keeping logs, I suggest you look elsewhere for a VPN. interfaces, options, how they deal with online help, all interesting but not really the reason you want a VPN.
I had some bad experience with VPN LAND. but now i use PURE VPN. Its a good service with no problem what so ever. Its fast, easy and not expensive. It supports router, IOS, android, windows and Mac OS. Never had any problems.
Every time I have issues, I just go to their website and open the help desk window, ask my question, and problem solved. They are really professional and patient. So if you have any issues, do not hesitate, contact them for help.
I gave PureVPN a shot for several months but found myself constantly disconnecting from their network because of the slow data transfer speeds. Overall, my experience in connection quality was spotty at best. Additionally, their software (i.e. their Mac client) is not a polished experience. I can't recommend PureVPN.
PureVPN is a quality service that provides versatility, convenience, and security. Not only do you have loads of customization options, but also secure encryption, as well as some impressive features, such as use intelligence, thousands of available IP addresses and 180 secure server locations, with more being added all the time. Additionally, PureVPN offers true 24/7/365 customer support.
PureVPN is scam! They offer money back guarantee but when you ask it they say your payment method does not included in refund! I paid via Bitcoin through CoinPayment. On their website Bitcoin is refundable but when ask for refund they say bitcoin through Coinpayment is not refundable (it's a joke)! So how is possible to get refund via bitcoin?
Dear Antonio, Good day !! First, we would like to give you our deepest apologies for the difficulties you experienced in our services. I regret that you have experienced with poor service and a bad customer experience, which is exactly the opposite of what we are proud of. We value our customers and understand the importance of providing exceptional service. This situation is not normal and these incidents are not typical for us. We are very serious when it comes to customer satisfaction and has a zero-tolerance policy in this respect. In order to make things even better, we have taken a number of measures to ensure complete service satisfaction as we are already in the quest for improvement and it due to you that we have realized this and we thank you to share your experiences with us. We prefer to learn and improve under better conditions along with the best and you will certainly get it with us. For now you are requested to please join us with our 24x7 live chat and ask for "Hamelin". We will personally pay attention to all the issues that you are experiencing and which can be rectified immediately for your convenience. It saddens us to inform you that the payment method that you have chosen to pay for the subscription is a non-refundable payment method. But, we are extending your account for 6 more months free of charge as a sign of appreciation. This is the least we can do to compensate for the inconvenience. We hope that this meets your expectations and helps to clarify any deformed image that you might have about our products, services or customer service. Seeking ahead for a positive response from your side.
PureVPN ACTS like they care about the customer. Truth is, once they have your money there is NO CHANCE that you will ever see it again. No matter how many times you talk with their useless tech support. STEER CLEAR OF PUREVPN!!!!
They are being polite at first but after you bought their product,they will curse you,ignoring you and left you with the worst VPN service you ever had. Today I got Juliet from sale manager cursing me and Demain who's being sarcastic.
I have only just got everything set up on my laptop and my tablet, but I am sure I am going to be very happy if the service I have been given is anything to go by. Will also add to my phone as well as a lot of my information is confidential.
No customer service, no refund even where the service doesn't work, terrible technical support. Foreign servers don't actually work. Avoid - or at least use the free trial before you commit, otherwise risk wasting your money!!
The customer support is really bad. I had to jump through loops to find out my modem wasn't good, then you can't use modem router combo, no guidance. So finally found a great router through the help of another vpn company. Still waiting on router to arrive, so I wanted to cancel before the 7 day window. Had to jump through hoops to get the cancellation department, which was a link to an email. Once I emailed for cancellation, I had to fight to get them to cancel me. Once they cancelled me, I got no confirmation email or refund. So I had to follow up about a refund. That's when they tell me I have to go to the 3rd party site where they sell lifetime subscriptions called stacksocial. Only to find out that stacksocial may or may not offer me a refund. So why did purevpn say they are cancelling my order. Overall the customer service has been a nightmare and I'm afraid I'll just eat the cost if they don't refund me and move on. Yes, it's that bad. Imagine spending days talking to these people in chat just to get the answers you need from another company. Laughable.
I have an issue, I let the support know what my issue is, they find a solution. It works like that every time. AWESOME. I wish other companies had support like this. I recommend purevpn to all my friends. Keep up the great work!!!!!
Horrible speeds on any of the nearby countries' servers. Sometimes the software would spend 3 minutes trying to connect and then error out. Both on Windows as well as Android. Too bad, would definitely NOT recommend.
Does not work. Too slow to stream and super slow even for normal surf. Watch out if you try it, they offer a refund but the policy is very strict and they make you pay even if it does not work for you.
I just purchased it yesterday like twice, because the first time nothing happened and I was redirected back to the order page after I filled in my credit card details so I thought maybe it failed and did it again but same thing happened! Contacted customer service (2-3 times to get to someone who was actually a little helpful) and they said I should be receiving the confirmation email and the single refund if I was charged twice in the next 60 mins, and all that I've received since then was an email asking me to do a stupid survey! I'm starting to have a feeling that they're scamming me...
You just need VPNs to work but when they don't and you can't stream or your privacy is compromised, you need good reliable support. This is where PureVPN excels. I have had a few different providers of VPN services with varying levels of success, however when things inevitably go wrong, only PureVPN really stood out and continued to troubleshoot until a solution is found. Totally awesome service and support, well priced services and an incredible number of servers and protocols to use. Now more than ever for privacy and security you need a VPN and PureVPN is the company we rely upon
PureVPN offers 24x7 chat support which a lot of VPN do not offer and it is really handy. Also they have plenty of advanced options, and have good speeds! Staff is helpful and strive to do their best for you. Decent price plans and ease of use. You can't go wrong without Pure!
Great speeds. Lifetime licenses available. Consistently higher speeds than my other VPN subscription. The client gets updated frequently. I've tested this VPN with most major testing sites and it is consistently perfect. do-know.com is a good place to check your VPN.
I am using TigerVPN for some time now and could not find any negative aspect. It has a decent selection of possible servers and a good network performance. My ISP routes any network traffic through 3 subnets internally (don't ask me why) and therefore my Ping shoots up to 80-100 while gaming. Using TigerVPN, I jump out the routing after the first hop, which gives me a Ping of ~30 while gaming. It is amazing how it's possible to play with such a low ping with a VPN between. I don't only have my privacy protected but also can play without any lags! I love it!
User friendly, stable and connects very quickly. The price was a definite no-brainer. Sets up automatically with your android and ios devices and requires no manual setup from the user's part. Simy great.
After taking a copyright class, I decided it would be best to get a VPN. Got a great deal from android central for a lifetime subscription. Love that was easy as downloading an app and logging in, I don't have to think about it.
Absolutely fantastic service. Their apps work like a charm. barely any setup hiccups and the speeds are great too! That being said you are not restricted to using just their apps. You can even use it with devices that have vpn configurations built in.
I've been searching for a VPN for way too long. I kept using free ones to get by but they don't always feel like they have my best interest in mind. After finally finding TigerVPN and running the trial for a week it quickly became a no brainer.
Amazing Service! very cheap and stable connection with good speed. I signed up for the Lifetime subscription. Absolutely recommended! Secure connection to Server in 40 Countries. Very easy to configure any client (Android, Mac, Windows, etc...). Thanks for this Service!
I have used the lifetime plan for a couple of years already. Price was cheap and it has worked great for me. At the begining connection program was a bit buggy but currently it works like a charm. I use it to watch streams and have had no problems with the buffering.
Connecting to VPN servers is unreliable. Speed of VPN is terrible. There's a reason why they made that special deal offer of $89 lifetime....they don't have any customers. All of them left for other VPN providers where the quality of service is better, reliable connectivity and faster speed on VPN. PureVPN is does not have the speed, reliable VPN Servers to connect to, and flaky initial connection. Save yourself from the grief and go with either: IPVanish or ExpressVPN. Both are good with reliable VPN servers, connectivity, and speed.
Difficulty connecting, sometimes takes 10 or more attempts and multiple setting changes.. Sometimes have to select another country to connect to in order to have any connection at all. This time I spend two evenings trying to connect and finally connected after a long chat session with support. Definitely not acceptable.
One of the best VPN I've used ever. Connectivity features are best as well as the speed is excellent. A VPN which costs 2.95/ month with the bunch of features is not bad. Some servers of US on Netflix is not working but love the other features. Working perfect except Netflix.
I got a lifetime subscription through stack social. I've been a subscriber for almost a year now and the service just keeps getting better. PureVPN is a innovator. they lead the pack by releasing new awesome features. They have support for just about every device. Good tutorials lots of servers fast speeds Their reliability has significantly gone up. It used to slow down or drop a lot but now it will remained connected for so long I forgot I turned on a VPN. I don't have fast internet speeds. around 15mbps Download and 3mbps upload. But I can get about 13 download and 2.5 upload with purevpn running on my router. The android app runs well and gives cool features like split tunneling, auto connect, & multi-port. I can't wait to see what they will bring next to make their service better.
I've purchased PureVpN about a week ago and so far I've been pleased with it. Pros: The actually program and user interface makes it easy to change servers and settings. I feel like it gives you a lot of control. I think the split tunneling is an interesting option that other VPN services to do not provide. It's nice that they have a Google Chrome extension. It works well if you just need your browser to use their VPN. I've interacted with the customer support a few times and have had yet to wait more than a few seconds for a response. Internet speeds so far have been great. I've seen others complain about this, but it all depends on the server you are connected to. If you connect to servers that are in the same country or a nearby country you will get better speeds than connection to a server half the way around the world. That's just my experience. Cons: So far their Android app has been a mixed bag. When it works it works great. However, there have been times where it loses connection and then is unable to re-establish a new connection. Which forces me to either manually connect it again. I've even had to restart my phone to get it working again. I did have an issues with DNS leaks, but that is easy enough to solve by manually adding OpenDNS settings on your router or manually entering it on your device. NAT Firewall is an ad-on feature. I wish they were like some others who offered it as part of their service. I'm not sure it is critical as long as you have another firewall running on your device, but it would be nice having the extra security as part of their regular service. Overall I would recommend and have recommend PureVPN to others.
Excellent quality, good rate and very good support. Only one problem in 2 years! It was solved in 15 minutes. I used PureVPN every day for 2 years. Never been disappointed and very good price.
Purevpn has served me well throughout my full year membership. No issues to report. The app also includes multiple options for the different types of service that one may look for. Technical support is also great. Last night for some reason both my username and password didn't seem to be recognised. Oscar from tech support promptly sort me out within 5min.
Problem with one of streaming sites, but very patience CS and knowledgeable Technical support..am ready for ONLINE now..
Team viewer helped. If I was a complete novice or someone with no patience, I would have lost it.
I think I had few challenges with regards to Bitcoin payment. I do'nt know if the connection between Bitpay and PureVPN is not very strong because I had been tossed up and down for a while before I finally got help. Ivan from PureVPN was exceptional and he provided assistance to rectify the matter. All in all I believe I will enjoy the service.
As a non techie I totally appreciate the live chat support. For some reason my VPN didn't connect. Within 5 min. of chatting with a support person it's up and running again. I couldn't have done it without as it was a minor glitch. I hate all this "techie" stuff but it was totally easy.
Great support. Sometimes not working in China but generally fine.
Everything worked out great, I highly recommend.
Great Ivan, thanks!
Excellent support, always someone who responds in the minute! Thank you Ivan for his kindness, help and skills for solving my problem
Mostly everything is great. Wish I could communicate by code for swapping location or renew IP.
They do not have their own DNS server, so you will go with google, so for me, not safe at all
Thank you for giving us a try. We have our own managed servers completely operated by us. I am sure there has been a misunderstanding on this. Please contact our support team and they can guide you in detail.
I agree with the DNS leaks issue. I have "Enable 256 bit Encryption", "Switch to secure DNS" and "IPv6 Leak Protection" all checked, but the DNS leaks still persist when I checked on www.dnsleaktest.com or www.doileak.com. I checked with PureVPN Support, and so far they have not been able to help me. Their support pages suggest that we should use "OpenDNS (126.96.36.199 + 188.8.131.52) or whatever DNS service you prefer for all available network adapters". I use other VPN providers, and I don't have to do this for them and there are no DNS leaks. I would give a 1 star rating for PureVPN until they fix the DNS leaks issue
Used to work at some point , it seems that they kept on selling accounts dirt cheap till they overloaded their servers ! I am having huge connection issues now :/
Hey Noor, sorry for the late reply and the inconvenience caused to you. We have our offers and deals run at various intervals over the year but one thing you can count on is the quality of the service. We make sure that our dedicated staff is always there to assist you with all your queries. Although we take pride in saying that we are one of the fastest VPNs in the industry but nonetheless there are sometimes scheduled maintenance of our networks and servers. You can always reach our support team available 24/7/365 for understanding you issues better and provide you with a amicable solution.
tried this in two days my connection was lost completely the VPN dropped of multiple times - have requested a refund and will go elsewhere. been a load of hassle to be honest All I want is the VPN I paid for - nothing more nothing less
Hey Ian, sorry for the inconvenience you had to face. I understand that these type of issues can be caused by multiple factors and not just the VPN service alone. I suggest for immediate troubleshooting you can contact our support team and we will be happy to assist you in detail.
I travel a lot, usually for business purposes in China and there are some Sites blocked . I tried many VPNs but do not get the best service, like thatprovided by PureVPN . This VPN is the best and can easily configure in your system.
I got a PureVPN lifetime plan. (In fact, I owe quite a few lifetime plan, namely VPNunlimited; IPinator VPN; Windscribe VPN!) Now, PureVPN is working great on my Windows 7 but not really so with my android, that's why it's a 4 star for me. (And so I would use VPNunlimited; IPinator VPN; Windscribe VPN) Having said that, they support are quite helpful and politely, though their help might just turn all in vain at the end of the day.(I think their android app need to be improved, from the bottom of my heart, they COULD learn from Cyber ghost/VPNunlimited/IPinator VPN/Windscribe VPN as so on........) It's a 4 star for me!(Until they fix the android app, then it WILL BE a 5 star for me!)
I use it before and I had DNS leaks on windows, VPN doesn't include smart DNS and NAT firewall in the package you can buy them separately for high cost.
He solved my problem even I gave up. I'm amazed by this support. Thanks, Fredek! Thanks, pureVPN
Really, really good support. Helpful and efficient!! Thank you so much to Fredek. A happy customer from London
Having been a customer for less than 24 hours I can only give a very limited feedback, even if very good. Quality of connection and service: very good. Easyness of set up: very good. I had a problem to access a foreign website and asked for support to PureVPN customer service. Fredek, the CS representative, led me through a variety of solutions through the chat. Considering that I am not an IT expert and that there were few technical hurdles the whole process has taken more than one hour, however we finally managed to manually set up a specific VPN network that solved the problem. Fredek's patience, professionalism and expertise have been key and really appreciated. Now I have full access and can work from abroad. Based on my limited use of VPN I can just highy reccomended it (also considering that just 2 days ago I subscribed to a competitor, had a similar problem and could't find anybody to fix it by chat, email or telephone, and no refund given!)
This strictly concerns my experience with the iOS app. I purchased same in late Dec of last year. It worked adequately until the app update. Afterward, I was unable to use the dedicated VPN feature whatsoever. The personal VPN section was very hit and miss...becoming disconnected multiple times (20-30) during a single a 30 min surfing session. The VPN Configuration section was no better despite having 11 certificates downloaded and installed on my phone. I opened a support ticket and waited several months for a contact-none was ever received. Yesterday I initiated contact via live chat. Fredek spent a very lengthy period of time helping and I was grateful for his knowledge, patience, and assistance. In fact, afterwards I had difficulty DISCONNECTING from the app as it insisted on reconnecting me to various servers (ON DEMAND VPN). I was finally able to disconnect by logging out. Today when I logged back in...all of the problems that plaqued me had returned. After over an hour of effort, I managed to get the app working...it appears that whenever I want a VPN--regardless of type/mode, I will have to manually enter all relevant info from your website into either the app or my settings...this becomes a PITA that I did not expect to face when I made my purchase nor prior to the apps update. Pretty much defeats the apps purpose as I see it; and, YES I have re-installed it many times.
In the begining I had trouble with connecting to a server and spend 2 days troubleshooting it with the very active customer support. Then I got to talk to Fredek, the customer support representative, with whom we solved it in few minutes. Great support! Now all works great
Great tool, especially for me far from my home country. just works and if not then you get a great and fast online help that just know what they do.
Been great so far. I had a couple of questions about set-up and "Fredek" the live chat customer service representative was great. He talked me through everything and was very efficient and polite. 5 stars!
Great Customer Service and Fast Support
Best thing about PureVPN is User-Friendly interface and 24/7 Support. That's genius.
Works flawlessly at home and when traveling. I had an issue while traveling and contacted customer service via chat. Fredek walked me through the fix. Amazing patience and phenomenal assistance. Thank you!!!
I don't recommend anyone to subscribe to their vpn service. I am their customer since 3 years. first 2 years they were really good, but later on and more precisely, since 2 months ago, their vpn service became horribly bad. days passes before being able to get a successful connection. Even worse, they don't reply their emails as if we were never their customers. now I am stuck with their useless account without any support from their customer service
Overall this is a good service. The connection is secure and reliable, but it sometimes becomes too slow. Doing stuff like streaming videos sometimes becomes impossible. It is, however, easy to set up, and you can use what servers you want to use.
Thank you Jordon for believing in our service. We have one of the biggest and strategically placed servers network in the VPN industry. We specifically work on the privacy & security of the user and at the same time provide a buffer free solution to our esteemed users. Sometimes users try to connect from one location, and use a service which is halfway across the world. So adding a VPN into the equation does not help alot. But our service certainly gives you the least speed drop and the best latency. Please contact our support and they will be happy to troubleshoot your concern immediately.
I like Pure VPN after testing with HMA and Hide.me The reason is they work faster… at the end of the day, this is what matters to me.
The speed is good and it is easy to set up. The connection is secure and you can choose what server to use, and try out which one works best for you. However, their tech support is slow to respond and is not always helpful.
Pure VPN is one of the top VPN services available today in my humble opinion. Pure VPN are easy to use on my Mac and iphone and they have many server locations which is a must for a good VPN.
This service provides a secure and reliable connection, guaranteeing your anonymity. However, it’s a bit more expensive than other equally good services. Plus, their money-back guarantee is only 3 days, which is quite low.
HO UN ABBONAMENTO PREMIUM,CHE PURTROPPO NON USO,I SERVERS SPESSO NON CORRISPONDO,VANIFICANDO USO DELLA VPN.(ES:CERCO SERVER DANESE MI COMPARE SERVER BELGA ETC.)LA VELOCITA' DI CONNESSIONE VARIA MOLTO .
PureVPN is waardeloos ! Port forwarding werkt niet en de NAT firewall moet je er dan los bijkopen voor 5 dollar per maand waardoor het ineens wel erg prijzig wordt. Ook is er geen ondersteuning of app voor Libre elec alleen voor Open elec maar daar heb ik dus niets aan. De snelheid is wel goed maar door een gebrek aan functionaliteit is het voor mij een reden om de volgende keer voor een andere aanbieder te kiezen. Leuk voor een basis internetgebruiker maar meer niet helaas.
W moim przypadku pośpieszyłem się z wykupem abonamentu na rok ,ponieważ mam duze kłopoty z stabilnością łącza w Holandii,obniżaniem prędkości i częstym wylogowaniem. Myślę ze ta ilość serwerów jest bardzo zawyżona, ponieważ z większością nie ma połączenia.
Ich lebe in Russland und benutze den Dienst um deutsche Medieninhalte zu stream und um mien Privatspähre zu wahren. Der Dienst funktioniert meist reibungslos, die Server sind schnell. Mit Amazon Video hatte ich einige Probleme die ich aber lösen konnte. Die Verbindungen sind schnell und zuverlässig. Die Preisgestaltung finde ich äußerst fair. 2 Jahre für rund 50 Euro sind eine Ansage an alle anderen Anbieter. Keiner war günstiger. Viele Bezahlmöglichkeiten und ein sehr guter Support. Ich persönlich würde PureVPN weiter empfehlen.
Je suis abonné a PureVPN depuis depuis la mi-décembre 2017. Tout fonctionnait à merveille jusqu’à la semaine dernière. Je suis aux USA et je regardais mes émissions du poste de télé TVA du Quebec enligne. Maintenant impossible de regarder cette chaîne télé enligne en utilisant PureVPN, j'ai donc payé pour un produit qui ne fonctionne qu'à moitié. J'ai communiqué avec eux mais il semble qu'il ne peuvent rien y faire. Un ami utilise un autre VPN et tout fonctionne pour lui.
Bon service, bonnes performances, utilisez en priorité le client dédié sous linux (je ne sais pas pour les autres os), car avec pptp ça fonctionne aléatoirement. La véritable force de PureVPN, c'est le support, les types sont compétents et cherchent vraiment a trouver votre problème (j'en profite pour remercier Vladimir !!!), Donc je recommande vivement, vous pouvez y aller les yeux fermés
j'avais perdu mes identifiants de connexion et Stephen James a résolu mon problème en 5 mn!! j'ai réussi à me connecter à nouveau et très rapidement après avoir reçu par mail mes identifiants super service!!
Ich verwende PureVPN seit 2 Jahren und hatte nur einmal Probleme, die aber sehr schnell behoben worden sind. Ich kann diesen Dienst wärmstens empfehlen.Es hat immer ein Lösung gegeben, die ich mit Hilfe des Kundendienstes erstellen konnte
Suite à un oubli de mon adresse mail lors de mon enregistrement, j'ai contacté par 2 fois la hotline. Bien que la hotline soit en anglais, mais avec un traducteur il n'y a pas de problème, les interlocuteurs que j'ai eu ont été réactifs et compétents. Je recommande PureVPN.
PureVPN heeft een obscure re-package gemaakt rond openVPN en dwingt de gebruiker het te instaleren. Als die al een openVPN distributie heeft geïnstalleerd is de kans >99% dat zijn/haar systeem onherkenbaar wordt vernield. De support wordt geleverd door chatbots die je aan bezig houde en nooit een antwoordt geven dat zou kunnen leiden tot een oplossing. Gevraagd om mijn geld terug te krijgen (was ruim binnen de bedenktijd!) maar de chatbots van purevpn negeren dat natuurlijk. Geld weg, systeem vernield en geen geld terug. Pure oplichterij !
Bonjour à tous, N'importe quel site de localisation et de détection d'IP, trouve ma véritables adresse IP et ma localisation géographique. PureVPN: Totalement inutile et très peu pratique à utiliser. Cordialement.
I server non rispondono e si inchioda ogni 3x2. A volte non si connette, altre volte si connette e funziona per 5 minuti per poi non andare più. inutile avere decine di server se poi danno un servizio così scadente. Soldi buttati via. L'assistenza risponde rapidamente ma fa fare mille test inutili per farti arrivare allo sfinimento. Chiede e ripete sempre le stesse cose, sembra quasi un risponditore automatico. In definitiva il problema non lo risolve mai e si continua ad avere una VPN non funzionante. Nei momenti di fortuna funziona per una giornata intera, ma state tranquilli che ve la faranno pagare con 5 giornate di buio completo.
Inizialmente il servizio andava, ma dopo qualche mese ha iniziato ad avere problemi di connessione ai server e, se la connessione riusciva, il servizio era lentissimo, per non dire inutilizzabile. Ho acquistato un abbonamento di 2 anni e dopo meno di 2 mesi ho smesso di usarlo perché non funzionava più. Dopo aver contattato il servizio clienti, che mi ha fatto fare un sacco di prove, mi è stato detto che non potevano ridarmi i soldi perché avevo utilizzato il servizio 106 volte (ci si qualifica per il rimborso se non si superano le 100). Sono dei ladri! State alla larga da questa VPN!
Installerade pueVPN extention för Chrome för några veckor sedan. Kör två PC-datorer, W10+W8.1, från Schweiz. Detta för att se på svensk SVTplay-program, som normalt är blockerade för oss i exil. Att komma igenom VPN-tunneln fungerar mycket sporadiskt, typ 3 gånger av 10, dvs mycket frustrerande när man bokat sig framför TVn. Har just betalat ett årsabo hos pureVPN - får se om deras kundtjänst kan ställa upp !?
Installation facile .une erreur de ma part lors de l'installation sur le nas ,assistance très réactive et compétent. Fonctionne très bien sûr Windows 7 .Pas encore essayé avec android .un abonnement à vie pour moins de 80 Euros .
Ce qui a bien fonctionné : le paiement par carte ! Ce qui a mal fonctionné : le service attendu ! Pas de streaming,des commandes "figées" J'ai du installer l'app à plusieurs reprises et j'ai perdu des heures avec l'assistance en ligne ... pas très sérieux tout cela !!! La solution : laisser tomber PureVPN (bye 72$ -2ans souscrits-) et essayer 1 mois Nordvpn et Hidemyass
Si tenéis que viajar a China ni se os ocurra contratar este servicio. Es un timo, no funciona y su servicio técnico es pésimo (no tienen ni idea). Para peor como no lo puede probar antes de viajar, cuando solicite una devolución no me la dieron aduciendo que lo hice tarde (el 8vo dia). El único problema es que al sitio de PureVPN no se puede acceder desde China y al VPN que había contratado y pagado (PureVPN) no funcionaba. En definitiva una estafa.
Inizialmente ero entusista, alcuni server erano velocissimi, la app android faceva il suo dovere ed il supporto tecnico è eccellente. Purtroppo successivamente i server hanno subito un drastico calo nella banda disponibile e la app andorid ha ricevuto degli aggiornamenti che hanno inserito svariati bug (fra cui il fatto che mi collegava in Ucraina se selezionavo Albania). Ho cambiato fornitore ma PureVpn è comunque, per me, consigliata a chi non ha eccessive pretese.
Régulièrement je regarde l’écran vpn qui me dit que je suis connecté sur un serveur distant, hors quand j'interroge mon adresse IP je suis bien localisé chez moi, genre ma connexion n'est absolument pas anonyme.
Il servizio va da quasi passabile a completamente inutilizzabile. Disconnessioni continue, servizio bloccato, servizio segnalato come attivo mentre non lo è. Tempo perso in segnalazioni e tentativi di configurazione firewall router e via dicendo. Il pagamento via Paypal è possibile solo come subscription con rinnovo, ti dicono che puoi tranquillamente disdire il pagamento automatico una volta conclusa la transazione. Infatti serve solo a rendere più difficile il recupero del denaro dopo i 7 giorni previsti da termini e condizioni del sito, troppo pochi onestamente. Vado a cercare un'altra VPN...
Olen ollut asiakkaana noin puoli vuotta ja sovelluksen kautta VPN konffattuna on toiminut luotettavasti, serverit ovat nopeita ja valinnanvaraa riittää. Viimeisimmän päivityksen jälkeen 184.108.40.206 automaattinen uudelleen yhdistäminen ja internetin "tappokytkin" lakkasivat toimimasta jonka olen todennut useammalla tietokoneella sovellusta testatessa. Asiakaspalveluun olen ilmoittanut eikä ongelma tunnu heitä kiinnostavan vaikka tämä on sovelluksen yksi tärkeimpiä toimintoja yksityisyyden kannalta. Joten en suosittele.
Leider musste ich heute feststellen, dass die 7 Tage Geld zurück Garantie mit vielen Einschränkungen verbunden ist, nicht wie auf der Website überall gepriesen. Es gibt dazu ein Datenlimit für diese Tage und eine Anzahl an Verbindungsversuchen. Mit einer Cloud ist man da schnell mal drüber... Dies ist auf den ersten Blick nicht ersichtlich. Steht irgendwo im Kleingedruckten ohne den Hinweis, dass es da Einschränkungen gibt. Da sind andere Anbieter deutlich entgegenkommender. Die Software selbst ist jedoch nicht schlecht und der live chat ist auch ganz okay.
De mobiele app werkt slecht geen Internet Kill-Switch voor iPad en iPhone. Als het niet werkt helpt de "oplossing" maar eventjes. Geld terug krijgen binnen de termijn moest ik via een PayPal claim doen.
Kezdetben problémám adódott a szerverhez kapcsolódással és 2 napot töltöttem a hiba elhárításával, az igen aktív ügyfélszolgálat segítségével. Ezután beszélnem kellett Ferdinándal, az ügyfélszolgálati képviselővel, akinek segítségével néhány perc alatt megoldottuk a problémát. Nagyszerű ügyfélszolgálat! Most minden kiválóan működik!
Mivel kevesebb, mint 24 órája vagyok az ügyfelük, így csak igen limitált feedback-et biztosíthatok, habár ez igen pozitív. A kapcsolat és a szolgáltatás minősége: nagyon jó. Az alkalmazás beállítása: egyszerű. Problémám adódott az idegennyelvű weboldal elérésével és segítséget kértem a PureVPN ügyfélszolgálatától. A képviselőjük számos megoldással segített a chaten keresztül. Figyelembe véve, hogy nem vagyok számítógépes szakember és hogy adódott néhány technikai akadály, az egész folyamat több mint egy óráig tartott, és végül sikerült manuálisan beállítani egy specifikus VPN hálózatot, ami megoldotta a problémát. Most teljes hozzáférésem van, ami működőképes külföldről. Szerény tapasztalatom alapján nagyon is ajánlom ezen VPN szolgáltató igénybevételét.
A PureVPN lifetime tervezetét használom. Jelenleg, a PureVPN kiválóan működik a Windows 7 operációs rendszeremen, de nem ennyire tökéletesen az android rendszeremen, ezért adok 4 csillagot. Az ügyfélszolgálat meglehetősen segítőkész és udvarias, a segítségükkel minden aggodalmam hiábavalónak bizonyult a nap végére.
Am Anfang hatte ich Schwierigkeiten bei der Herstellung einer Verbindung zum Server und verbrachte 2 Tage mit der Fehlersuche. Dann habe ich den Kundendienst kontaktiert und mit Fredek, einem Ansprechpartner im Kundendienst gesprochen, der mein Problem in nur wenigen Minuten lösen konnte. Ein echt großartiger Support! Jetzt funktioniert alles einwandfrei.
Da ich erst seit weniger als 24 Stunden ein Kunde bin, kann ich nur ein sehr eingeschränktes Feedback geben, auch wenn es sehr gut ausfällt. Qualität der Verbindung und des Dienstes: sehr gut. Einfachheit der Einrichtung: sehr gut. Ich hatte ein Problem auf eine fremde Webseite zuzugreifen und bat den PureVPN Kundendienst um Unterstützung. Der Mitarbeiter führte mich per Live-Chat durch eine Vielzahl von Lösungen. Angesichts der Tatsache, dass ich kein IT-Experte bin und dass es nur wenige technische Hürden gibt, hat der gesamte Vorgang mehr als eine Stunde gedauert, aber schlussendlich haben wir es geschafft, ein bestimmtes VPN-Netzwerk einzurichten, welches das Problem gelöst hat. Jetzt habe ich vollständigen Zugang und kann aus dem Ausland arbeiten. Basierend auf meiner eingeschränkten Verwendung, kann ich den VPN-Anbieter nur sehr empfehlen.
Ich habe bei PureVPN einen lebenslangen Plan abgeschlossen. Derzeit arbeitet PureVPN wirklich großartig auf meinem Windows 7, aber leider nicht wirklich auf meinem Android-Gerät. Deshalb vergebe ich nur 4 Sterne. Der Support ist sehr hilfreich und höflich, obwohl deren Hilfe am Ende des Tages vergeblich sein könnte.
J'utilise purevpn depuis peu et je suis plutot satisfait. Que ce soit sur android où pc, avec android peut etre une consommation de batterie un peu plus conséquente mais raisonnable. Service client contacté par chat très réactif. Pour deux ans le prix est plus que correct.
servers spesso e volentieri non lavorano correttamente.se ad es.si vuole aperire google romania,si apre google nl,con conseguente impossibilità di accedere a sito rumeno.velocità altanelante.
All’inizio ho avuto delle difficoltà di connessione e ho speso 2 giorni a cercare di risolvere il problema insieme al supporto, davvero attivo e pronto. Ho parlato con Fredek, il rappresentante del servizio clienti e abbiamo risolto tutto in un paio di minuti. Grazie all’ottima assistenza, ora tutto funziona in maniera perfetta.
Sono stato un cliente per meno di 24 ore e posso dare una valutazione limitata anche se molto positiva. La qualità della connessione e del servizio sono molto buoni. È facile da impostare e anche questo è molto positivo. Ho avuto dei problemi di accesso a siti stranieri e ho dovuto chiedere aiuto al supporto di PureVPN. Mi sono state mostrate numerose opzioni attraverso la chat. Considerando che non sono un esperto di IT e che c’è qualche passaggio un po’ complicato, il processo ha richiesto più di un’ora, tuttavia, siamo riusciti a trovare un’impostazione manuale che ha permesso di risolvere il problema. In base alla mia breve esperienza non posso fare altro che raccomandarlo.
L'unica peccato davvero veniale che rilevo nel servizio PureVPN è che quando la connessione al server scelto cade, cosa che capita una volta ogni tanto, non la riaggancia automaticamente lasciandoti fuori dalla VPN. Per il resto NO PROBLEM.
Ho un piano PureVPN a vita. PureVPN funzioan bene sul mio Windows 7 ma non così bene su Android, e per questo il giudizio è di 4 stelle. Il servizio è preparato e cordiale anche se non sempre i consigli possono essere applicati con successo.
I början hade jag problem med att ansluta till en server. Jag spenderade 2 dagar med att felsöka problemet med hjälp av kundtjänsten. Sen fick jag prata med Fredek, och då löste vi problemet på några minuter. Jättebra kundtjänst! Nu funkar allt perfekt.
Jag blev kund för mindre än 24 timmar sedan, så jag kan bara ge begränsad feedback, även om den är positiv. Anslutningens och tjänstens kvalitet är mycket bra. Installationen var väldigt enkel att genomföra. Jag stötte dock på problem när jag skulle besöka en utländsk hemsida, och vände mig till PureVPN:s kundtjänst. Medarbetaren guidade mig genom en rad olika lösningar via chatten. Med tanke på att jag inte är en IT-expert, och att det finns en del tekniska hinder, så tog proceduren över en timme. Men vi lyckades till slut manuellt konfigurera ett specifikt VPN-nätverk som löste problemet. Nu har jag tillgång till tjänsten, och kan jobba från utlandet. Utifrån min begränsade användning av VPN-tjänsten rekommenderar jag den starkt.
Jag har köpt en lifetime-prenumeration från PureVPN, och det fungerar finfint på Windows 7, men inte lika bra på min Android. Därför ger jag 4 stjärnor i betyg. Kundtjänsten är hjälpsam och trevlig, även om deras hjälp ibland kan vara förgäves.
En av få tjänster som fortfarande fungerar med Netflix. Erbjuder många SOCKS5-proxyservrar och bra kryptering.
Bra och snygg VPN-tjänst. Den erbjuder stark kryptering, många funktioner och fungerar fortfarande med BBC och Netflix. Toppen!
De erbjuder anslutningar som baseras på IKEv2-protokoll för OS X och iOS. IKEv2 är nästa generations kryptering. Tjänsten är väl värd pengarna bara för den funktionen.
Fungovalo to, ale zdá se, že prodávali účty skoro zadarmo, dokud nepřetížili jejich servery! Mám teď obrovské problémy s připojením : /
Zkoušel jsem to dva dny, moje připojení se úplně ztratilo, VPN několikrát přestala fungovat – požádal jsem o vrácení peněz a budu používat jiného poskytovatele. Upřímně to byl opruz. Všechno, co chci je VPN, za kterou jsem zaplatil – nic víc nic míň
Fungovalo to, ale zdá se, že prodávali účty skoro zadarmo, dokud nepřetížili jejich servery! Mám teď obrovské problémy s připojením : /
Nemají vlastní DNS server, takže budete odkázáni na Google, což pro mě není vůbec bezpečné
في البداية كانت لدي مشكلات مع الإتصال بالسيرفر وقضيت يومين في محاولة اصلاح العطل مع فريق خدمة العملاء ثم قمت بالتحدث إلى Fredek ممثل خدمة العملاء الذي قام بحل المشكلة في دقائق معدودة، دعم رائع! وكل شيء يعمل الآن بشكل ممتاز
انا اشتركت في الخدمة منذ أقل من 24 ساعة ويمكنني إعطاء انطباع محدود ولكنه جيد جدا. جودة الإتصال والخدمة جيدة للغاية والتثبيت سهل للغاية كانت لدى مشكلة في الوصول إلى موقع أجنبي وتواصلت مع خدمة العملاء و الدعم الخاصة بـPureVPN وقام الممثل بعرض العديد من الحلول خلال المحادثة و لأنني لست خبيرا بالتقنية وكان هناك بعض المصطلحات التقنية فقد أخذت العملية حوالي ساعة ولكن رغم ذلك تمكنت أخيرا من تثبيت شبكة VPN معينة لحل تلك المشكلة. و الآن لدي الصلاحية الكاملة وأستطيع العمل من الخارج. و من خلال استخدامي لهذه المدة البسيطة لـPureVPN أستطيع فقط أن أرشحه بقوة.
حصلت على PureVPN عبر اشتراكي في خطة Lifetime والآن الخدمة تعمل بشكل ممتاز على ويندوز 7 ولكنها ليست كذلك على الأندرويد ولهذا السبب فقد قمت بإعطاء تقييم 4. خدمة العملاء و الدعم إلى حد ما مفيد و مؤدب فمن خلال مساعدتهم يمكنك ان تضمن ألا يضيع يومك هباءا .
واحد من القلائل الذي لا يزال يعمل على Netflix ويقدم حزمة من البروكسي SOCKS5 مع تشفير مميز
إنه VPN رائع و ممتاز ويأتي بتشفير مميز وخصائص متعددة ولايزال يعمل مع BBC و Netflix حقا إنه مزود خدمة من الطراز الأول.
La început am avut probleme cu conectarea la un server și am stat 2 zile discutând cu suportul pentru clienți foarte activ. Apoi am ajuns să vorbesc cu Fredek, reprezentantul de suport pentru clienți, care mi-a rezolvat problema în câteva minute. Suport grozav! Acum, toate funcționează excelent.
Fiind client de mai puțin de 24 de ore, nu pot da decât un feedback foarte limitat, chiar dacă este foarte bun. Calitatea de conectare și de servicii: foarte bună. Usurința de setat: foarte bină. Am avut o problemă cu accesul pe un site străin și am cerut ajutorul prin serviciul clienți PureVPN. Reprezentantul, m-a condus printr-o varietate de soluții prin intermediul chat. Având în vedere că eu nu sunt un expert IT și au și existat puține obstacole tehnice, întregul proces a durat mai mult de o oră, însă, cu toate acestea, am reușit în cele din urmă să setăm manual o rețea specifică VPN care a rezolvat problema. Acum am acces deplin și pot lucra din străinătate. Bazându-mă pe utilizarea mea limitată a VPN-ului, pot doar să îl recomand foarte mult.
Am un plan pe viață la PureVPN. Acum, PureVPN merge perfect pe Windows-ul meu 7, dar nu la fel și pe Android, de aceea îi acord 4 stele. Suportul este destul de util și politicos, cu toate că ajutorul lor ar putea fi în zadar la sfârșitul zilei.
I begyndelsen havde jeg problemer med at forbinde til en server, og brugte 2 dage på problemløsning, sammen med en meget aktiv kundeservice. Så kom jeg i kontakt med Klaus, repræsentanten fra kundeservice, og sammen løste vi det på nogle få minutter. Fantastisk service. Nu virker alt bare perfekt.
Jeg har kun været kunde i mindre end 24 timer, så jeg kan kun give begrænset tilbagemelding, selvom den er god. Kvaliteten af forbindelsen og service er meget god. Det er nemt at sætte op. Jeg havde problemer med at tilgå en udenlandsk webside, og spurgte kundeservice om hjælp til PureVPN. Repræsentanten ledte mig gennem en masse løsninger over chatten. I betragtning af, at jeg ikke er IT ekspert, og der var nogle få tekniske forhindringer, så tog processen mere end en time, men jeg endte med at sætte et specifikt VPN netværk op, som løste problemet. Nu har jeg fuld adgang og kan arbejde udenlands. Baseret på min begrænsede brug af VPN, så kan jeg kun give mine bedste anbefalinger.
Jeg tog et PureVPN livstids abonnement. PureVPN fungerer fantastisk på min Windows 7, men ikke helt så godt på min Android, der for er det 4 stjerner fra mig. Kundeservice er ganske hjælpsomme og høflige, om end deres hjælp kan vise sig at være forgæves, når dagen er omme.
בהתחלה הייתה לי בעיה להתחבר לשרת והעברתי יומיים בניסיון לפתור אותה עם שירות הלקוחות, שהיה פעיל מאוד. לאחר מכן דיברתי עם פרדק, נציג שירות הלקוחות, וביחד פתרנו אותה תוך כמה דקות. תמיכה מעולה! עכשיו הכול עובד מצוין.
מאחר שאני לקוח פחות מ-24 שעות, אני יכול לתת ביקורת מוגבלת מאוד, על אף שהיא חיובית מאוד. איכות החיבור והשירות: טוב מאוד. קלות התקנה: טוב מאוד. הייתה לי בעיה לגשת לאתר זר וביקשתי תמיכה משירות הלקוחות של PureVPN. הנציג הוביל אותי במהלך מספר פתרונות במהלך השיחה. בהתחשב בעובדה שאני לא מומחה IT ושהיו מכשולים טכניים מעטים, כל התהליך לקח יותר משעה, אבל בסופו של דבר הצלחנו להגדיר באופן ידני רשת VPN ייעודית שפתרה את הבעיה. עכשיו יש לי גישה מלאה ואני יכול לעבוד מחו"ל. על פי השימוש המוגבל שלי ב-VPN, אני יכול רק להמליץ עליו בחום.
In het begin had ik problemen om een server te bereiken en spendeerde ik twee dagen aan het oplossen van het probleem, zonder de helpdesk. Toen sprak ik met Frederek, de helpdesk verantwoordelijke en in een paar minuten was het opgelost. Geweldige ondersteuning. Alles werkt prima.
יש לי מנוי לכל החיים של PureVPN. PureVPN עובד מעולה על הווינדוס 7 שלי, אבל לא באותה רמה על האנדרואיד שלי, ולכן נתתי לה רק 4 כוכבים. נציגי התמיכה מועילים למדי ומנומסים, למרות שהעזרה שלהם עשויה להתגלות כחסרת תועלת בסופו של יום.
Ik ben nog minder dan 24 uur klant dus ik kan maar beperkt feedback geven, zelf als die goed zou zijn. Kwaliteit van de dienst en service: erg goed. Eenvoud van de installatie: erg goed. Ik had problemen met het bereiken van een buitenlandse website en vroeg de helpdesk om mij te helpen. De medewerker hielp mij via de chat door een keur aan oplossingen. Als je weet dat ik geen IT expert weet en dat er een aantal problemen waren waardoor het ruim een uur duurde, weet je dat het knap is dat ze mij succesvol konden helpen om het op te zetten. Nu heb ik volledige toegang en kan ik in het buitenland werken. Dus gebaseerd om mijn beperkte ervaring kan ik al wel zeggen dat ik ze erg aanbeveel.
Ik heb het PureVPN levenslang plan. Nu werkt PureVPN geweldig op Windows7 maar niet zo goed op de Android, dus daarom vier in plaats van vijf sterren. De helpdesk is vriendelijk en hulpvaardig maar daar heb je dan niet zo veel aan dan uiteindelijk.
Başlangıçta bir sunucuya bağlanmakta zorlandım ve 2 gün boyunca oldukça aktif bir müşteri desteğiyle sorunu gidermeye çalıştık. Daha sonra müşteri destek temsilcisi Fredek'le konuştum ve sorunum birkaç dakika içinde çözüldü. Müşteri desteği harika! Şimdi herşey harika çalışıyor.
24 saatten az bir süredir müşteriyim ve çok iyi olsa bile çok sınırlı bir geri bildirim verebilirim. Bağlantı kalitesi ve servis: çok iyi. Kurulum kolaylığı: çok iyi. Yabancı bir web sitesine erişmekle ilgili bir sorun yaşadım ve PureVPN müşteri hizmetlerinden destek istedim. Temsilci, sohbet yoluyla bana çeşitli çözümler önerdi. Bir BT uzmanı olmadığım ve birkaç teknik engelle karşılaştığım göz önüne alındığında, tüm süreç bir saatten fazla sürdü, ancak nihayet sorunu manuel olaraki bir VPN ağı kurmayı başardım ve sorun çözüldü. Artık tam erişime sahibim ve yurt dışından çalışabilirim. VPN’I sınırlı olarak kullanmama rağmen kesinlikle tavsiye ederim.
PureVPN’in ömür boyu planını aldım. Artık, PureVPN Windows 7'mde harika çalışıyor ancak androidim için durum pek de öyle değil, bu yüzden benim için 4 yıldız. Destek ekibi oldukça yardımcı ve kibar, ancak verdikleri bilgiler günün sonunda fayda sağlamayabilir.
OS X ve iOS için IKEv2 protokolü tabanlı bağlantı sağlarlar. IKEv2 yeni nesil bir şifreleme sağlar. Hizmet sadece bu özellik için bile parasına değer.
Na początku miałem problemy z połączeniem się z serwerem i spędziłem 2 dni na rozwiązywaniu ich z z bardzo aktywnym działem wsparcia klientów. Potem w efekcie udało mi się porozmawiać z Fredkiem, przedstawicielem obsługi klienta, dzięki któremu rozwiązałem problem w ciągu kilku minut. Świetna robota! Teraz wszystko działa znakomicie.
Będąc klientem przez mniej niż 24 godziny mogę dać tylko bardzo ograniczoną opinię - choć i tak uważam, że to bardzo dobra usługa. Jakość połączenia i samej usługi: bardzo dobra. Łatwość konfiguracji: bardzo dobra. Miałem problem z dostępem do zagranicznego serwera internetowego i poprosiłem o pomoc w dziale obsługi klienta PureVPN. Pracownik podał mi szereg prostych rozwiązań za pomocą czatu. Biorąc pod uwagę, że nie jestem ekspertem od IT i że miałem kilka problemów technicznych, cały proces potrwał ponad godzinę, jednak udało nam się ręcznie ustawić konkretną sieć VPN, która rozwiązała mój problem. Teraz mam pełny dostęp i mogą pracować z zagranicy. Mimo mojego ograniczonego korzystania z tej usługi VPN mogę tylko gorąco ją polecić.
Mam plan dożywotni w PureVPN. Teraz PureVPN działa świetnie na moim Windows 7, ale niezbyt dobrze na moim Androidzie, to dlatego wystawiam tylko 4 gwiazdki. Pomoc techniczna jest bardzo pomocna i grzeczna, choć ich pomoc może czasami okazać się nie do końca przydatna w specyficznych przypadkach.
Abonné depuis 3 mois, j'ai eu un peu de mal a comprendre le fonctionnement de l'appli car elle etait mal traduite meme si elle est assez facile a utilisé mais depuis la version 5.17 c'est beaucoup mieux et je n'ai plus de message d'erreur sur routeur.exe etc.... a la fermeture de windows 10. Par moment les serveurs rame au point que je suis obligé de surfer sans vpn (avec vpn 2mega sans vpn 20mega), c'est agaçant, il faut essayer 20 lieux avant de trouver un serveur correct, ils auraient du faire une connexion automatique en fonction de la qualité de connexion et de la qualité du serveur pour ceux qui cherchent une connexion rapide et securisé. Mon sentiment est mitigé car quand je me connecte en France je suis localisé en Amérique et je ne peux donc pas accéder a certains sites de tchat. Je ne vous parle même pas de l'appli android avec laquelle je ne peux même pas surfer tellement que ça rame, je l'ai desinstaller. Je comprends pourquoi ils offrent un an gratuit maintenant. Ne soyons pas dur c'est pas cher, j'ai eu deux ans pour le prix d'un mais la prochaine fois je m'abonnerais un mois et je testerai le vpn avant de signer pour pour 24 mois :(
slt pour moi c'est nikel moi jai prix 12 moi dont un an gratuit j'en suis très satisfait a tu cocher l'option tunneling important mes serveur sur automatique a plus pour info si tu veut je recommande
Depuis la version 5.17 et depuis peu, la connexion aux serveurs c'est stabilisé. Peut être une mise à jour des serveurs..... Donc sous Windows maintenant c'est impeccable. Je seurfe tranquille dans de trés bonnes conditions. Par contre sous android ça ne va pas du tout, il faut vraiment qu'il fasse quelque chose
No início, eu tive problemas com conexão ao servidor e passei 2 dias tentando resolver os problemas com o suporte ao cliente que é muito ativo. Então, eu falei com Fredec, o representante do suporte ao cliente, que resolveu o problema em poucos minutos. Excelente suporte! Agora funciona na perfeição.
Tendo sido um cliente por menos de 24 horas, eu posso dar apenas um feedback muito limitado, mesmo que seja muito bom. Qualidade da conexão e do serviço: muito boa. Facilidade de configuração: muito boa. Eu tive um problema para acessar um site estrangeiro e recorri ao suporte de atendimento ao cliente do PureVPN. O representante me indicou uma variedade de soluções através do chat. Considerando que eu não sou um especialista em TI e que havia poucos obstáculos técnicos, todo o processo levou mais de uma hora, no entanto, finalmente conseguimos configurar manualmente uma rede VPN específica que resolveu o problema. Agora, eu tenho acesso completo e posso trabalhar a partir do estrangeiro. Com base no meu uso limitado do VPN, eu posso apenas recomendá-los altamente.
Eu tenho um plano vitalício do PureVPN. Agora, o PureVPN está funcionando de forma excelente em meu Windows 7, mas não tanto no meu Android. Por isso, ele é 4 estrelas para mim. O suporte é bastante útil e educado, embora sua ajuda possa ser em vão no fim do dia.