Не понятно как вернуть деньги, тех поддержка деньги не возвращает, хотя написал в тот же день как и купил это г... На сайте красиво написано что есть 14 дней возврата денег. Привязывают твою кредитку так, что ты ее не можешь отвязать и сохраняют код безопасности у себя же! Придется теперь карту перевыпускать! Просто мошенники какие то. Сервис на столько плох, что у меня нет слов. Хочется только матом про них что то написать. Вот номер обращения в поддержку 167209. написал новое, посмотрим что ответят.
Какое-то время висит при открытии браузера. Часто падает при работе, отвратительная поддержка....., почти всё оставляет на виду. Скорость на уровне Tor-а. За что платить? Упоминая про немецкое качество, не забывайте про немецкое стукачество.
Zenmate VPN я попробовал 1.дек.2017.Зарегистрировался и получил 7 дней бесплатно.На следующий день я купил месячную подписку,а еще через два дня годовую.С одной учетной записью подключил ПК на Виндовс и два устройства на Андроиде.Мне понравилось,что есть плагины для разных браузеров.Я даже не стал ставить дескопный клиент для Виндовс.Мне вполне хватает плагинов.А вот на Андроид поставил клиент с Плей Маркета.Сервис работает очень хорошо.Пользуюсь в основном для доступа к трекерам,заблокированым в России и политическим сайтам.В московском метро и везде где есть бесплатный вай-вай,всегда включаю Zenmate VPN,чтобы быть в безопасности.10-го января 2018 Zenmate VPN у меня не работал.У них был сбой.Но техническая поддержка все объяснила.Проблема доступа к сервисам Zenmate VPN была меньше суток.Все отлично работает.На Андроиде было пару раз так : "выкидывало" из Учетной Записи.Потом наладилось.Цены радуют.Советую.
все было норм, а потом 10 января 2018 - легло. И саппорт молчит. Что в группах ВК, что через англоязычный сайт. Отвратительный подход. Ну предупредили бы, что проблемы, пояснили своим клиентам, что пытаются их решить... но ни слова...м***ки, одним словом. А ведь как хорошо все начиналось
Очень удачная, доступная по цене и качеству разработка. Работает без сбоев, радует большое количество локаций. Технические характеристики продукта таковы, что он работает одинаково хорошо на компьютерах разного поколения. В общем, осталась им довольна.
В новой версии появились новые функции: KillSwitch, защита от утечки DNS, мониторинг лока. Чем больше мы с Вами будем просить техподдержку добавить такие функции как: Двойная VPN и подключения Tor VPN. Они собирают заявки и чем больше мы с Вами оставим таких заявок, тем скорее мы получим столь нужные функции.
Здравствуйте. Сервис уже работает с 256-bit AES шифрованием. Вместо озвученного AES 128. Появляются новые геолокации, некоторые из них работают без сбоев, что очень радует. В России сервис работает превосходно, я даже не заметил разницы после 1 ноября.
Работает без перебоев усе более семи месяцев. Очень удобно в командировках, особенно в страны типа Белорусия, Турция или Арабские Эмираты. Спасает жизнь как на работе, так и дома, или в отеле когда находишь лишние два часа чтобы посмотреть фильм.
Даже при премиуме частенько сервера перестают работать, приходится страну переключать, причем перебои всегда с разными серверами. Smart Locations сначала работали отлично, но теперь для VK вообще не работает через них, приходится постоянно включать-отключать десктопное приложение. Техподдержка сообщила, что у них пока нет функции, при которой через VPN подключается не только сам сайт, скажем, VK, а ещё и те сайты, с которых VK грузит информацию, например, изображения. Раньше работала фишка с userapi в Smart Locations, но, видимо, VK сменил источники получения изображения, и теперь они (изображения) грузятся нормально только при работе через десктопное приложение или расширение, но VPN нужно постоянно включать-отключать. С учетом того, что у "пятизвездочных" цена 11$/мес, а тут около 6$, я всё это могу понять. Но я вскоре попробую VPN за 11$, сравню.
Считаю что во время использования - а это уже больше года по времени - нареканий нет с моей стороны к сервису и работе самой программы!Простота использования программы - делает ее еще более востребованной. Быстрое реагирование службы поддержки, и при этом полное участие и старание помочь решить проблемы - является дополнительным плюсом данной программы и ее команды - создателей и работников!
Если не учитывать dns, то сервис хороший. У меня нету сообщений на которые бы техподдержка не ответила бы. Скорость премиум версии отличная. Соединение стабильное, вылеты случаются но не очень часто. С установкой и настройками всё очень просто, справится любой.
Есть два минуса. Один не существенный, а вот из-за второго я пожалуй откажусь от данного vpn. А жаль, мне очень нравится данный сервис. 1. локализация Швеция безумно глючная. 2. Dns не совпадает с ip выбранной локализации. Техподдержка ответила что так и должно быть, но так быть НЕ ДОЛЖНО!!! К примеру: заходу в локализацию Нидерландов и получаю dns Бельгии. Захожу в локализацию Бельгии и получаю dns Нидерландов, как так? Почему это правильно???!!! Оценка 2. Если бы dns совпадали дал бы 5!
Самый лучший сервис для Крыма. Были проблемы с оплатой. Очень долго проверялся платеж, некоторые платежи потерялись. Долгая техподдержка. Но все в конце концов было решено. Списываю на сложности оплаты с не признанных территорий.
I started using Zenmate about 3 years ago. At first it was really good even the free version. Streaming and performance was good. I then paid the "premium" version so that I could access additional countries that were only available under "premium". However in the last year or so this has gotten worse and worse. Performance through the US servers is really really poor. Streaming quality is really poor, slow, pixelated and buggy. To further add salt to the wound when I email them for "premium" support, at first (after about 48 hours) you get an email from a "robot" basically referring you to some troubleshooting guide to basically refresh your browser and stuff like that which you've already done anyway and doesn't work. You then complain again and finally after about a week you get an email from a person that tells you that they're very sorry and all that but basically it's still not fixed.
TRIAL PERIOD WAS GOOD BUT AFTER PAYING 10 DAYS THEN STOPPED WORKING when i connect to zenmate vpn then internet stop working in my mobile, I complained but still they have not fix my problem. They said we will see and come back to you soon,after a week still no response, i sent an email again but no response.
First of all, the speed of the service has been superb for me (I live in one of the location cities). Ping and jitter are both very low. However there's the catch... The light weighted application of the desktop client, which requires Administrator Privilege to even open itself, lacks the functions it claims to enable. 1. The Kill Switch function does not work as intended - my application was able to connected to the Internet without Zenmate protection while I was simply switching the server location. 2. There no DNS protection - I am not talking about that Webrtc leak which is essentially browser's fault and user's responsibility; I am talking about even the most basic DNS leak through the router. My ISP was shown from various tests, not to mention the Google DNS embedded in the extensions I've been using on my browser (don't take me wrong, I have no problem of the Google DNS leak and it's only minor imperfection, the big problem is about my ISP was being shown). Anyways, I have figured a not-so-perfect solution to it: changing the DNS address in the router settings to OpenDNS, which is far from optimal. I have been using other VPN services that are able to curb this leaks (not even showing the router's DNS address, or the Google DNS addresses that were originated from Google services) 3. The Android app is intrusive. While the app itself does not provide the highest degree of protection against leaks, it runs in the background and obstructs every other VPN services from connecting. It is not until you force stop the app in the phone Setting, then you can once again use other VPN services. This is unnecessary, as I have other VPN apps that have done better job preventing the leaks than Zenmate does and they don't target other VPN apps. Those "installing other VPN apps can affect our service" are pure lies, as "other VPN apps" simply lay dead and does not run in the background doing obstruction works like Zenmate's does. 4. Last but not least, you cannot find the app from the Start Menu or the Program Files - forcing you either look for it from that hidden-by-default folder or making it boot on startup, in order to use their service. The problems in Zenmate aren't those that would hand out privacy directly to those who's watching. But it requires tweaks in order to get it work in the first place.
Ease of use of browser extensions is great. Full desktop VPNs cover all connections if needed. Customer support was fast and responsive. Recommended! The pricing is competitive and company is transparent and trustworthy.
Pleased with VPN which performs well in my current location. There may be a problem with purchasing through Google Play. However, backup was very helpful and after a couple of attempts (due to me not them!!) problem was solved.
Doesn't noticeably slow down my internet. Recommend ordering through the website over the app stores. Had a bit of difficultly with apple store but support team was awesome and got back to me super quick and solved the problem.
Works generally fine. The support helps effectively if needed. May be difficult to purchase through Google Play. The site is better for this purpose. With Premium the speed is OK.You can use Several devices, browsers and programs may be successfully used.
The application can be used even on a free basis. From the pluses one can call a good download speed, a friendly interface and a great functionality. And the biggest plus is the support service which answers very quickly and as courtesy as possible. I used the free version, but switched to paid because for this application worth paying.
Ive been using it now for some time and had no problems with it apart from account problems when I first purchased the application. That was soon sorted out for me, paid and purchased it with one email address and then wondered why I could not log into). My fault entirely. I now use it on three computers and find it invaluable when abroad and want to watch certain streaming servers that are geographically restricted to UK users only. (Good for BBC iPlayer ).
After trying several free VPNs I found that most of these worked for a while then started giving me problems when I used them. I decided that my privacy was too important to trust a VPN that wouldn't function properly, so went shopping and after reading quite a few positive reviews I decided that ZenMate sounded good. Thanks to a mistake which was totally mine it took a couple days to get my account squared away but the support desk did a great job of figuring out where I'd goofed and I was up and running. I've only used it for about two or three days but its functioned far better than I could have imagined and is easy to operate. I went with the full year plan and the cost for each month is less than a good cup of coffee. I highly recommend ZenMate!
Zenmate service works extremely well and we have been able to solve problems that arose with their prompt advice. Our virtual move abroad has given us access to the most marvelous programs. We no longer subscribe to any cable service at great savings.
I am not a VPN "connoisseur. Admittedly, ZenMate is my first. I liked what I saw using their free app, but wanted the actual product for the many obvious reasons. I won't list them all here, just check it out. Here's the reason I am taking time out to write a review. Because I am new to VPN, I wasn't completely competent and ended up having a few questions. So without much confidence I wrote to them and expected a long wait. I was wrong. Very wrong. They have been thoughtful, helpful, and above all...very fast. Next day fast. I think their VPN is fast because I sometimes forget I'm using it. I've been recommending to my friends. Worth checking out.
I've been using Zenmate for quite a while now and have found it reliable, effective and responsive the few times I've had an issue. It is very easy to use and ideal for someone who just wants a simple VPN without the complicated settings some others have. Just does the job.
When not allowed, but really want to - a single click and you are on the right page! Additionally, the paid version has a setting to automatically turn on VPN for these sites! Bought on the stock with a good discount, and what you wish for!
Had Zenmate Premium for over a year. Reliability consistently good except for connection issues during the last month. Reported this to Support who resolved the problem in a matter of hours. Recommended.
Good speed. When issues arise they are resolved quickly. I have got used to the BOT first response to issues raised. If you follow the process a human eventually responses. Good value for money for me on a yearly subscription.
Great VPN does exactly what it says on the tin. Being using for over 4 years and of course there will be technical issues but they are few and far between. Support via the "bot" takes some getting used too. Incidents rarely last over 4 hours
ZenMate Is Good, They Sent Me A Refund On Day One..... I Didn't Know I Had One Coming...That's Great Customer Based Service So, I'm Good For Another Year With ZenMate And Great Customer Service, Boy Howdy!!!
Free version worked great after I became premium member. Then I could not hide anymore ZenMate did not work anymore IP was visible. I became premium member at google play store. To get back my Payment it already takes more than 3 weeks, and it hasn't finished yet. Customer service????? ?
I've used Zenmate for about 2 years now and I really like it. On my mobile devices I feel more secure and I can watch content on websites outside of my home country. Sometimes the UK-server doesn't work, but most of the time everything is great. Recommendable.
Easy to use, reliable, fast, no need to spend time setting it up. It's perfect for me. I tried other vpn and we always waste time tuning. Zenmate always does the job without problems. The speed is good, however, the number of countries is fairly limited in premium.
The support bot can be done away with in my opinion. It's a waste of time. That said the support from a human is good, the product itself is very good, I have had a few problems in the past but the problems have been solved fast. With my last problem I did consider changing to a different VPN as that worked & ZenMate didn't. I persevered & I'm still with them.
I would rate the ZenMate Premium VPN service as good, and very good, especially when you consider the additional tracking component. However, my experience is that Norton Wi-Fi Privacy VPN does the same thing but significantly more smoothly. The Norton product is also more affordable, and in my opinion, is a more polished VPN product all-round. Although The ZenMate VPN Premium product deserves a very good recommendation, the Norton Wi-Fi Privacy VPN product gets my very highest recommendation. Thank you.
Excellent service with an adequate price, I use Zenmate to play video games online and It works great so far for me. The support member of this Vpn is really Proactive when it come to solve problems or when asking for questions.
I had this VPN for some time, worked well,until I decided to cancel. First of all - they just went on and collected the payment for the next month. Allright ...I got it back ... but here comes the main part. I had to go through that monkey brain AI they have as automated response. Basically - you have to exchange 3-5 emails with them till you get a "human" response, that may take few weeks. Best part is the first email: please reply "NO YOU DONT GET IT" ... that probably meant to redirect email to human,but no,you'll get another one with some email with more garbage. My last request to them,about crashing desktop application - went unanswered,that AI gave me advice to check my cable. I would not advise to use it as a long term,but there are no other options, than a subscription, after canceling - please check your account,they may still collect the payment. dudes set it up as automated system,money in and rob the customers.
Excellent fast VPN, great service and adequate price (10 times lower than Hotspot shield). I am from Ukraine. I use ZenMate plugins for Chrome and Firefox, both work well. I'm very satisfied with the Smart Locations service which allows you to choose a VPN server location for each site separately.
I've been a Zenmate VPN Premium user for a couple of years. Product works as described. Using it on a PC, iPad, iPhone. Support for questions have been excellent. Speed not noticeably slower. I would recommend it.
I am very satisfied with zenmate vpn. It's the best vpn I've ever had and also the zenmate support team, when I have problem with connected countries, the team solved it as soon as possible. I hope in the future you'll reach top 5 vpn in the world.
I am old user of Hotspot , But I Love Zenmate I am From Pakistan , Zenmate is the best option for me, it works fine for my PC and Android Mobiles . I have Run and tested Zenmate on my Samsung Galaxy S6 Egde+ and Samsung Galaxy Alpha and Samsung Galaxy J7 2016 and Samsung Galaxy On5 2016 It's working fine , But it working on my Samsung Galaxy C5 without showing top bar Key .
Too much hate here in comments, zenmate support helped me with my troubles almost immediately. maybe it is because I have premium version but you can’t expect fast and reliable support if you use just free app and don’t pay any money for the VPN. I am worried it won’t work in any business. Great VPN for me, good speed, reliable support for premium users. Please continue doing a great job!
There was a time Zenmate was a reliable tool, easy to set up and worked a dream. I have been using the paid version of Windows Zenmate (18.104.22.168) for nearly two years. Sadly, 2017 has been the worst. It constantly disconnects or just locks-up with no alarm or pop up warning. If a family member asked me to recommend a good vpn, Zenmate would Not be mentioned. How it is fourth to Nord is puzzling!
Zenmate is the best option for me, it works great for the price, you can even get it for free as an chrome extension but I use premium version because the internet speed decrease is close to none if you pay for it. I recommend zenmate to my friends and they are happy with it as well. I would go for zenmate again!
Easy to install and many VPN sites to choose from, I'm surprised it's not rated #1, I've tried at least seven different VPN services in the past 3 years, after extensive testing of speed and security Zenmate is awesome, for both Windows and Linux operating systems.
I had connection issues with zenmate last week so I wrote to their support and I was in awe how quickly they fixed it, it took like 10 min or so! Now it works great again without any negative impact on my connection speed.
Did the job and worked fine for me but beware of automatic renewal. Renewal taken without reminder and no way to get refund. Best to cancel straight off if you are unsure of continuing and wait for their renewal request.
Cannot understand why Zenmate would rate lower than Nord or Express having tried all three. Zenmate is definitely easier to use and more reliable as to speed, customer service and availability. Costs is a little more (talking only a couple of dollars!) but similarly so does a BMW compared to a Ford.
Zenmate VPN service is the best one I've tried. It gives me complete protection and peace of mind. I always buy a year's subscription which gives me great anonymity, plus a hidden firewall. Malware blocking and tracking protection are just a couple more things that this VPN has to offer. If you've tried the rest, now try the best, you'll be pleasantly surprised.
Sometimes I try to access content from a different country restricted by IP and I can't Initially it was working all the time what can i do? Please send me a message to my email as I continue paying the service I'm looking forward your answer many thanks Vicente
Zenmate android server broke but was fix in a few hours, andriod app stays in memory even after closing the app. Speed does get slow with some servers , on the upside it works well most of the time , support replys quickly enough.
Works well, sometimes. Very poor customer support, when it does not. Some days even it it does connect, the speed is so slow as to be unusable. Chrome plug-in seems to work better than the Windows Client app. I also got stung by the massive price hike on the auto-renewal.
Zenmate lured me into a subscription with a much-reduced offer, then never told me about upcoming renewal. Then they charged was much higher than the supposed plan I was put on. When reaching out to support I NEVER heard back other than from an automated bot! This is the most enraging and poorest level of customer support I've ever received online.
This product works well in the background providing anonymity but not getting in the way of all the other processes on this PC. It also has a hidden extra of a web firewall which protects the user from spurious websites
I am traveling a lot and so far it supported my requests where ever I was. South Africa, Italy, UK, Spain, Canada just to mention a few countries. I can recommend zen mate. I once had a question and there was a fast and detailed support. Nothing to complain about.
Huge amount of countries, great choice, very cheap and secure way to be on the Net ! Love it <3. Very easy to use, that you can switch on and off quickly, I wonder how I managed to do without it before. Great team, that answers promptly to problem !
You tricked me into a 12 month auto renewal. You had no empathy with me when I complained about your deception. Your Product isn't that good either. I use a different and significantly better VPN now after trying several, which were all better than your malware.
My problem is the credit card is deducted twice (two payments) amount in the invoice and the amount of the application. I hope to handle such a mistake in the future.If you promise to correct the mistake and not withdraw two funds from my account, I will return to you.
Not as advertised. I bought Premium service and selected "Germany" as a port for an I.P. but all the social media apps on my Android including YouTube, G+, Facebook, Netflix, and Tumblr easily honed in that it was originating from Turkey!?
Hi there, I'm a premium member and it's awfully slow to use Zenmate in the states, Netflix easily recognizes it, and that was essentially why I used it in the beginning. I'm still paying but it would be nice to have netflix on it. Cheers, Fred
I use zenmate on all my devices everyday just to be sure because there are media and tech blogs saying your internet provider can see and sell your data. I use free before and then purchased the subscription because it works good for me.
We are really satisfied with your services. I feel I am with true professionals. Great Service. I used some of other VPN services but they cheat us, now I am using Zenmate VPN again, and very much satisfied.
Yes it works well as I am located in Thailand,so I can get UK TV on demand ,and also for online banking and other service,s which require one to be located in the UK, a bit slower than the internet I use in Thailand, but it is fit for purpose.
In my experience, Zenmate offers: 1. an unreliable service with almost daily faults 2. slow and sloppy customer support 3. misleading 'no tracking' claims 4. no prospect of a refund. My advice? Go somewhere else. I am.
Fantastic, the best is you can choose which country you want to be connected from and it can be very useful. The pro one is fast as if I don't have vpn on, the price is also good and I will renew it at the end of my time. Thanks guys
Extremely reliable - never failed to engage when needed. Efficient - does not noticeably slow down sessions. Easy to Use - (an extension in Chrome, an app in Android) Flexible - works on any device.
Works well. Seems reliable even under Windows 10?. Shifting countries: easy peasy I am very pleased with this VPN, and its ease of installation and ruggedness. Change countries at a mouse click.
Though the app sometimes crashes (sometimes taking the service down with it, sometimes not), I am immensely pleased with Zenmate. Just seeing the icon on my screen makes me feel secure, and it is always fun to see where various location services think I am! I've been a user for two years; customer service has been prompt, polite, and helpful, and the product has steadily improved. I'm confident both will only continue.
Super easy to set up and considering its 4-5 per month for the yearly plan it's a pretty good deal. I like their speeds and they're super helpful if there's any issues coming up. I noticed someone say they got charged more when they were renewed or that they got charged again, dude, it's a subscription, just like Spotify or LinkedIn. It's normal to get charged periodically. If you bought them on some promo they're not going to give you a lifetime discount, no one is.
Guys are mostly good. First of all, I've once obtained free premium from them, just for nothing. Otherwise, speeds are decent, despite recently they've began to put too much ads to their chrome (don't know for others) extensions. Except for that, everything is nice, IP Sec works nice on iOS & Linux. Keep up good work, guys!
Been using the Zen mate Premium version for 2+ years. Works pretty well, minimal issues. Simple to install and use. As long as the solution is constantly improved to minimize the proxy detection intrusion software while watching programs, no complaints. I have recommended this software based solution to anyone who asks for such a solution.
Good Evening... Despite the connection problems and my rapid departure from Zenmate I also confirm that this failed organisation pursued me for a second yearly subscription after cancellation. Luckily PayPal recognized the bandit culture and reimbursed me the annual subscription Zenmate tried to exploit from me. My opinion as this review requires, is stay away from this Rip - Off organisation which over promise but under provide. Martin Horsnall
Takes some time to connect, but once it is running, it stays on in the background without any influence of note on the Internet connection. However, I would strongly suggest to also add the Zen extension to your browser, as this will be a better guarantee for your geographical anonymity than the sole VPN! And give you more flexibility by allowing you to allocate specific countries to specific sites. Super feature.
1. the link in your mail for specific feedback does not work! wow 2. It is slowing down web pages etc so much, that in practice you switch it off 3. Zenmate is good in theory but bad in practice I regret wasting my money on a premium membership which I can not use.
Works well, speed is fast, just the most monthly price is how gh compared to alternatives. I'm generally happy though! Most websites like Hulu and Netflix work, their browser extension is handy for use on specific websites (while all other websites continue to use your regular connection)
For a few weeks I have not been able to get onto the internet if Zenmate is secure and when it is not secure I cannot get the sites that I want. I use Netflix a lot and cannot get onto their site if Zenmate is running...they can tell that I am using a VPN I will be cancelling my subscription. I followed a lot of advice on google for this common problem, re installing, updating but nothing has worked
My router prevents me from accessing my own web-page. ZenMate is a great help in accessing it from the outside. It is also great as a VPN.
Like others, I've used a few other VPNs with mixed results, Zenmate worked for me right out of the box; started with the free account then upgraded to the premium service. I've never had to contact the support team, as I can fix most slow downs by switching to a different server or worst case scenario, update and reinstall the software. Very rarely have I had to reboot my laptop to get it to work.
Works great and fast but would like to be able to get foreign Netflix I have used both the chrome extension and Oprah extension with no issues I have also used the windows software version for online gaming that is good as is doesn't seem to impact speed nor reliability of the internet. I also use it on a personal home server to shield it from hackers.
Zenmate charged me with the most expensive sub (annual plan) without any prior warning that my account expires soon. I reacted only a day after but I never got my money back (I don't really use it anymore because it couldn't handle constant changes in WiFi connection). It really baffles me how you can automatically extend a sub without any notification at all that my sub is expiring soon (at least this was the case in early autumn). I even wrote them a registered mail to Berlin (28.03.2017), but never got any reply. That's really shady how you treat your customers. No goodwill at all.
Easy to install, compatible with almost all sites and does not slow the connection down. Over two years had to uninstall and reinstall because chrome became bogged down by the VPN. Overall, excellent experience!
I have never had a problem whilst using ZenMate, totally reliable and doesn't slow my connection. I am a very happy user and have recommended it to several contacts. I particularly like the ability to change the country and this also works flawlessly every time.
Not good value- will cut it for a new service soon
Every declared functions works perfect! Use it on Mac and Android Mobile and don't have any problems. I sure, useful and friendly user interface will suit everyone. I will pay for premium account in future anyway because I don't know better option to stay private and have access for some sites, blocked in my country.
Used it for unblocking and WiFi Protection in public networks. What I like about them is that they are a very trustworthy company from Germany, where you know who's behind it. Clients worked flawlessly for me - used it on Mac and iPhone but they also have clients for Android, Windows and most browsers.
I did a paid trial with a great offer, which I stopped using the product after 1 month. I was shocked when an auto payment for a year was billed to me through Paypal. I didn't get any warnings or email that I was going to get billed. When I asked them that I don't use their service, they refused a refund. Just be careful when paying with Paypal. It's a sneaky move from Zenmate to have occurring yearly payments.
I use it to bypass NFL zoning issues so that I can watch my home team, and it works great. Highly recommend until stupid laws stop forcing me to own cable. I do notice a decrease in speed sometimes, but if I'm on a good connection I can stream in HD so who really cares beyond that?
Didn't switch countries properly. Often didn't work anyway. Would sometimes have to restart computer to actually get server to switch. Awful experience in general. Got subscription renewed automatically and then spoke with support who refused to give me a refund despite me not using it anymore.
Interface is good, but it works sporadically, there are always servers down. Worse thing is you get screwed on auto renewal which they will not refund. I filed a dispute with Paypal and eventually won. Spend your money with a company with some basic decency and sense of customer service
I use zenmate on my mac everyday to stream and download tv shows .. it’s super fast! I was reading some reviews before I bought it and it should be very secure as well .. for me no. 1! good job guys!!!
IPSEC works fine, would be great to add IKEv2 and SSL options. Excellent service Good support High availability They keep updating the application all the time and listen to customers feedback to make it better.
Zenmate VPN works just great for me. I’ve had a single issue once when I was not able to connect to their server in Canada. After I raised this issue with their support it was resolved in few minutes and the server was back to full speed. Apart of that Zenmate is fast, I can use it on my iphone also and it is very cheap for the performance.
No online company is worth dealing with unless there is good customer support. Zenmate has numerous complaints unresolved and even the pro reviewers note the lack of support. They debit your bank account without consent and refuse refunds or even discussing the matter. Avoid.
Hi Steve, I am sorry to hear about your negative experience with Zenmate. Could you please contact us again via our website with more information regarding your issue, so we can resolve it? Thank you.
You don't need any more information, I sent several emails already and you didn't answer the last one. Go back, look at it and after you said you refuse to refund as it is too late, read my instruction that explained clearly that I did in fact notify you before the renewal date that I did not want to renew and you took my money from my credit card anyway. I did not want to renew, you renewed regardless of my notification and continue to refuse refund. Now I am spending my valuable time and getting even more peeved, for just $100!!
Is this coming from your own experience or you just read it at one of those sites that get paid for talking good about one VPN service and talking bad about those who didn’t pay? Zenmate is a great VPN, I’ve been using it pretty much since they launched few years back and I’ve never had such issues.
Reply to Ryan, you are so obviously working for Zenmate's online reputation. Your statement doesn't correspond in any way to my problem. You haven't had them take your money even after a notice to NOT renew. I sent Zenmate a notice through their website to not renew then they still auto renewed. Then when requested a refund they refused at first then arrogantly stopped answering my emails. Clear and simple. No I am not getting paid for this time to rubbish Zenmate. I am the ceo of Asia Pacific Tourism Awards and unless Zenmate do the honorable thing and return my money, I will continue to seek justice. This sort of automated charging, no refund policy is a serious consumer issue, a cancer growing within the internet community and must be exposed. To Zenmate, I am not trying to gain anything or cheat anybody. In tourism you would be smashed on Tripadvisor and closed for business. Give me my money back, it is only fair to do so.
I had a problem with my itv, but not anymore. Now I have a problem with a page in thailand. The problem. I will get back to support for this issue. I use zenmate and I think zenmate is a good vpn.
I live in Spain and have used Zenmate for about 3 years. Excellent service and all the Zenmate Team are very helpful - especially to an elderly lady like me who is not technical minded - they always reply and help me. Keep up the good work. JX
I’ve been using Zenmate for 2 years now - started with a free chrome extension and switched to paid version last year. I am not using it every day but it works every time I need it. It’s cheaper than other VPNs and I haven’t had any issues using it whatsoever.
Been using the free version, then I subscribed the premium one. Lately I had problem with my premium account, I mailed the help support team and got replied in a day, the next day my account is back and I can use it normally.
I have tried a few different vpns in the past and must say zenmate works very good, a lot of locations to choose from and fast and stable connection. I usually use it only when I am out of the US to see my favorite shows and for such purpose it works great. Will probably renew for another year.
I am able to run my browser, my mobile and my desktop under a single account. Why do you say devices per license = 1? Their website clearly states 14 days money back guarantee. Why do you say 1? They have both an Android and iOS App Why do you say not? They also work in Turkey, UAE and other places where many VPNs are targeted and blocked by the government, so there must be secret sauce under the hood...
They charged me for a subscription renewal without even sending me a message about the upcoming charge! Then PayPal told me they could do nothing about it and ZenMate told me they would not give me my money my money back! The amount they charged was 150% the initial value of the membership, since the first year cost 24 Euros and they charged me 59.90 Euros for the renewal without even notifying me about it first! This is really sneaky dishonest behavior. Avoid this company at all cost.
Hi, I understand your frustration if you did not know that what you purchased was a subscription, and I will forward your feedback to the team. Going through our purchase funnel, I do believe that we make it clear to our users that they are purchasing a subscription based service which will automatically renew. You are free to cancel your subscription up until the last day of the billing cycle and all information relevant to your account, including the renewal date and price, is shown on your user dashboard on our website at all times. More information about our refund policy can be found at our page.
This app does not work and I forgot to cancel my subscription. It auto-renewed and then I get 0 replies back from them. They wont refund the money! Even if i asked for refund on the first day of the renewal. Stay away from this fraudulent company.
Hi, I am sorry to hear this, could you please provide us with more information about the technical issue you faced? I will be happy to forward your feedback to our team as we’ve been constantly improving our service to prevent such user experience. Feel free to reach to us. Thank you.
All the information you need is there in the email chains you have ignored. Just like the payments you keep from customers who do not use your service. Keep the few dollars you make while providing 0 customer service.
Useless customer service. They care more about the sign-up than retention of customers. They nearly tripled the subscription of a beta user when the "yearly" sign on price was 19 euros. At $80 per year with faulty desktop apps and decreasing web browser service I would seriously recommend any other honest VPN.
Hi, this sounds like you purchased a ZenMate Premium subscription when we had a campaign running. If this is the case, it was stated at the time of the purchase that the discounted subscription was a special offer for the first billing period of your subscription. The renewal is based on the regular price for ZenMate Premium.
I as a beta user transitioning to the launched product the offer was framed as a reward for being a first adopter/customer. Whether you have changed it or not by now, your original language never specified 'for the first year' made your 'reward' a bait and switch. Untrustworthy.
Does not work well in many places and prevents log into networks. they store your credit card number and automatically renew.... to unsubscribe is well hidden. not the money worth if you travel a lot.
Hi, I apologise for any inconvenience that this may have caused you. I will be happy to forward your experience to our developers, could you please share at what places you faced the problem and what servers you tried to connect to? Everything regarding your account, including the option to cancel your subscription, is shown on your user dashboard. I’m sorry to hear it wasn’t clear enough for you. Feel free to reach to us at anytime. Thank you.
I bought Zenmate 1 year subscription last year after 7 days permium free trail because it was fast and i can watch all TV streaming services. In this year, Zenmate become slow and unstable randomly. Zenmate add-on was slow and not connecting to the server so i use Zenmate client for Windows and it works perfect and fast, and then Zenmate client was slow again. i used Zenmate add-on again and it works and running fast. I have contacted Zenmate supporters about slow connection and not connecting problems, and they told me that it is my ISP, router or computer issues. I told them that's not my issues at all because i have been used FrootVPN and it never slow down or running unstable, and then they closed the case for no reason and not responding. I contacted Zenmate many times but they keep saying that it's my side problem. I cotacted them for the last time and finally they told me to visit debug website and send them debug info so they can fix the issue. Once slow down happen again, i sent them debug info and they said they found the problem and they will fix it asap. 1 month later, the same excat problem came back again and again. i waited 1 month without contacing them and the connection problems still not been fixed. Very disappointing. Zenmate client still not working for Windows 10 yet and they don't respond to my bug reports. Customer supporter is not good and takes them looooong time to respond. I think that i will stop using Zenmate VPN for now
Hi, we are really sorry for all the trouble. Maybe there was some sort of misunderstanding, we would love to investigate and resolve your issue individually. Could you please contact us again via our website so we can make sure one of our developers takes a closer look at your case? Thank you.
Viteza e bunicica, dar, atat pe telefon cat si pe laptop, de foarte multe ori, pur si simplu nu merge internetul pana nu dezactivez Zenmate. Se instaleaza usor, meniu intuitiv si modern
Bien mais je ne peux pas accéder à netflix avec ce vpn je ne renouvellerai pas mon abonnement premium!!! sinon pour les autres sites cela fonctionne mais dommage sur ce point car c'était pour avoir netflix en français comme je vis à l'étranger.
Le seul problème pour moi est que nous ne disposons pas d'assistance en Français. Pas toujours évident pour les clients francophones d'échanger avec l'assistance (uniquement) en Anglais. Sinon, rien à signaler.
Kısıtlamalara rağmen müşterilerine en iyi şekilde hizmet vermeyi kendilerine görev edinmiş bir firma. Servisi ve hizmeti kaliteli ve hızlı. En beğendiğim yönü destek birimlerinin müşteriyi mağdur etmeden yardımcı olmaları. Teşekkürler ZenMate.
Je cherchais un VPN intégré à mon navigateur. La version gratuite de Zenmate fonctionne impec avec plusieurs pays de localisation et une fluidité impressionnante. Possibilité d'évoluer vers formule payante mais la version gratuite suffit amplement. Elle est évidemment activable sous nav privée (ne pas oublier d'activer sous cette configuration). Plusieurs tests ip effectués : Manassas, Virginie (je suis Marseillais) + FAI leaseweb USA. Même ma banque en ligne ou ce vieux démon de FB me croit au fin fond de la Virginie occidentale ou de la Chine :) A tester sans hésiter.
Ich habe den Premium Account getestet und verzweifle gerade am Prozess das Abonnement zu kündigen. Sowohl in den AGB als auch im support-Bereich wird erklärt, dass man im Menü unter "Transkationen" (dann "Details") den account kündigen könnte, dort gibt es aber keinen Button oder Funktion dazu. Auch der automatische Robot, der mir auf meine Mail geantwortet hat, schickt mir einen Link zu dieser besagten "Anleitung zur Kündigung". Ganz, ganz schlecht und vermutlich sogar rechtlich angreifbar, da die AGB in diesem Punkt schlichtweg falsch sind (zumindest für die deutsche Version). Schade!
Hallo, ich finde Zenmate sehr gut. Man kann viele verschiedene Länder ausprobieren und die Verbindungsgeschwindigkeit ist sehr gut. Sollte es doch wider erwarten ein Problem aufkommen, funktioniert der Support von Zenmate gut und sehr freundlich. Eventuell benötigt der Support ein paar Tage Zeit. Zu bemerken gilt, daß man sich zweimal einloggen muß um richtig angemeldet den Support erreichen zu können!
Da evitare come la peste! Un anno fa ho sottoscritto un abbonamento premium. Ora a distanza di un anno, senza che io lo volessi e SENZA ALCUN TIPO DI PREAVVISO, MI HANNO ADDEBITATO TRAMITE RINNOVO AUTOMATICO (CHE NON AVEVO IDEA CI FOSSE) 59,99€ e, nonostante abbia contestato il fatto il giorno stesso dell'addebito, si rifiutano di rimborsarmi. Di fronte a questa politica commerciale scorretta, atta a prelevare soldi, contando sulla dimenticanza degli utenti, il funzionamento o meno del servizio, non ha nessuna importanza. State attenti!
Zenmate - немецкий VPN-сервис от компании ZenGuard (работают с 2014 года), предоставляющий безопасные туннели для браузеров и мобильных устройств. Расширение VPN доступно для Chrome, Firefox и Opera, а также компьютеров (Mac OS X) и мобильных устройств (Android, iOS). Они создают туннель по защищенной сети VPN между выбранным устройством и сервером. Для премиум-пользователей доступен клиент для Windows и Mac OS X, который работает вне браузера, что особенно подходит для скачивания файлов и VoIP. VPN-туннель обеспечивает полную безопасность браузера, загрузок и любых действий в сети, а также любой передачи данных, в том числе данных кредитной карты. Компания использует новейший протокол LS 1.2 (RFC 5246) и поддерживает различные дополнительные наборы шифров с PFS. Предпочитается AES 128 вместо AES 256, - утверждается, что смысла в дополнительной оплате последнего нет. Как только вы оплатите премиум-подписку, вы сможете выбрать любой сервер или точку доступа. Вам доступно 24 различных местоположения, также вы получите значительный прирост скорости как премиум-пользователь. Вы можете установить настройки так, чтобы при переходе на определенные сайты местоположение менялось автоматически. Бесплатная версия ограничена по скорости, доступности на разных платформах, кроме того, в ней вы можете подключаться только к серверам в Германии, Гонконге, Румынии и США. Однако, ваши личные данные защищены в любом случае. Степень зависит от выбранного пакета и объема данных (если он ограничен), а также от уровня шифрования и проверки логина. Единственное, что фиксируется - это то, сколько трафика вы использовали, если же план подписки включает неограниченный доступ, то даже эти данные на серверах не сохраняются. Вы можете попробовать премиум бесплатно в течение 7 дней после подтверждения аккаунта. После этого вы можете либо перейти на бесплатную модель, либо оплатить подписку. Вам доступны три плана подписки, на месяц, год (самый популярны) или полгода. Сервис принимает к оплате все типы кредитных карт, а также UnionPay, PayPal и Bitcoin. Последний способ идеален для тех, кто хочет максимально сохранить анонимность. Поддержка ограничена: вы можете только воспользоваться руководством на сайте или же отправить запрос в службу поддержки, причем премиум-пользователи получают приоритет. Чем больше у них запросов единовременно, тем дольше займет ответ. В целом, служба техподдержки пользователей - не самая сильная сторона сервиса. Однако приложение или расширение для браузера очень удобно в использовании. Просто и эффективно. Провайдер не слишком выделяется на фоне остальных как в лучшую, так и в худшую сторону. Пользователи, которые не оплачивают подписку, все же могут воспользоваться расширением для браузера, тогда как премиум-клиентам доступен полный функционал, в том числе обрыв соединения, автозапуск, EverSecure и защита от вредоносных программ.
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