As already said by others in recent reviews, they do not respond to your messages. They are scamming users. I already paid for a year but I received no login information and the "send username" function has broken down. I paid for a full year but I ended up with really nothing. I will now try to get the money refunded by the payment provider that they use, I really regret not using my credit card with insurance for this particular purchase.
Has stopped working on all devices, with 4 months of an annual subscription remaining. No response from "Support". Before that, it got slower and some locations not working. The advertised promise of an IOS iPhone app version (like other VPNs provide) was always a lie.
Payment to them is still intact, but everything else if not. If you buy the service from them it will not be delivered and PayPal will of course not intervene so you basically lose your money. Don't give them any more money!